Software Sales Support Engineer. Athens
Νομός Αττικής
πριν από 4 μέρες
source : Skywalker

AMD Telecom , the global SMS & Voice connectivity provider launched the new brand Routee, a Web & API cloud communication solution, aiming to expand and simplify communication capabilities between people, applications, corporations and machines.

The means to achieve such goals are through its provided products; Text (SMS) & Voice Messaging, Text to Speech, Email Messaging, Two Factor Authentication, Number Lookup, Number Validation and various plugins.

Our global clients are revolutionaries, pioneers & some all-stars blue-chip companies, financial institutions, fashion icon stores & international retail chains.

Due to continued growth of our company, we are looking to recruit

Software Sales Support Engineer

which will be located in our offices in Athens

Job Summary :

As Software Sales Support Engineeryou will be an active part of our team that answers and resolves Customer’s tickets providing first level support and helping customers resolve technical problems and respond to customer’s requests in a timely manner (mostly via e-mail).

Required Qualifications :

  • Very good verbal and written communication skills in English Language
  • High technology-oriented
  • Excellent knowledge of MS Office
  • Ability to multi-task, prioritize, and manage time effectively
  • Attention to detail and accuracy
  • Be able to work in a team environment
  • Must have high level of initiative, assertiveness and self-direction
  • Must have strong personal commitment to quality and customer service
  • Ability to perform with minimal supervision (as your skills and knowledge increase)
  • Strong desire and aptitude to learn quickly and develop new skills
  • Must have analytical skills and a creative problem-solving approach
  • Willing and able to work different shifts to provide 24x7x365 support coverage
  • Work with the sales team to deliver exceptional product demonstrations
  • Collect information from prospective customers to discover and understand their current pain points, motivations, and explicit and implied needs from a software solution
  • Educate and train the sales team on features and uses of services and products
  • Preferred Qualifications :

  • Background in computer science, information technology, or a related field
  • Experience in a relevant position will be a strong asset
  • Familiarity with CRM systems and practices
  • Knowledge of software computer applications and equipment;
  • Benefits :

  • Monthly salary upon qualifications
  • Friendly and challenging working environment
  • Constant Extensive Training
  • Opportunities for further growth and development
  • Notice :

  • All applications are considered as strictly confidential. After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview
  • All candidates will be notified one week prior
  • The short list of the candidates will participate in Assessment center selection tests
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