Description : Account & Billing Advisor for Swedish / French / Italian SupportABOUT USNordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach.
Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.
Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success : trustworthiness, good communication, Can do-
attitude, finding solutions, being flexible; being available.
We also have genuine passion for what we do. Job Overview Support customers of a big 4 technology company! One of the Big Four tech companies collaborates with us! We are hiring candidates to assist customers for account & billing issues of the company’s services.
Successful applicants will be working at a perfect work environment of latest technology in Athens, located only 5 minutes from the sea! As a member of this team, you will communicating with customers to provide support for account & billing issues of a well-
known service, after following a complete training by certified instructors. Job description : Communicate with customers Handle billing-
related issues Manage & secure customers’ accounts Escalate unresolved cases by contacting 2nd level support advisors Maintain high customer satisfaction Advisors have many opportunities to advance their career & level up within the department.
Resolution of issues that customers face, customer satisfaction & having a good team spirit are all taken into account.
Also, good performance is rewarded on monthly base with bonuses.
Roundtables, meetings & self-guided training help advisors be up-to-date with products & new services.
Last but not least, supervisors are always next to advisors for help! Requirements : Skills & Experience required : Excellent verbal & written skills in Swedish / French / Italian Advanced English knowledge Prior customer support experience Familiarity with the world of technology Offer : We offer : Competitive salary 2 extra full salaries per year Monthly performance-
based bonus Complete relocation package (flight tickets & accommodation assistance) Events, parties & festivals for the employees all over the year