VAS Operations Engineer
WIND
Athens, Attica, Greece
πριν από 8 μέρες

Description

In WIND we are committed to becoming an outstanding independent telecommunications company in the European market, delivering unique value for money services to our customers.

Our ambitious commitment mobilizes us to keep evolving, to seek out new challenges and to change, without fear, in a creative and empowering environment! All these elements create a high performance culture, characterized by the passion, talent and competencies of our employees.

We see each new colleague as a unique team member and a major investment for our company’s future, and now we are looking for a talented and highly motivated VAS Operations Engineer to join a team of bright professionals.

Main Tasks :

  • Be responsible for the preventive and corrective maintenance activities which will ensure the proper operation of VAS systems under team’s responsibility (AAA, Roaming platform, NGIN, Fixed NGIN, IVR).
  • Participate in s / w and h / w upgrades in the area of responsibility and testing / verifying the proper system functionality.
  • Investigation / troubleshooting and resolution of Customer complaints related with VAS platforms on a daily basis.
  • Co-ordinate with Vendors and 3rd party collaborators the proper handling of TRs (Trouble reports) within SLAs, for any problem occurs on VAS systems.
  • Participate in Audit, PoC & Testing procedures for VAS systems / products related to VAS.
  • Take a technical leading role in the deployment and successful integration of VAS products.
  • Project Management. Ensure and crosscheck in related functional projects that all the operational objectives / deliverables have been adequately predicted, explained, covered, planned and implemented.
  • Perform configuration management activities (Work orders) and subsequent testing activities to verify proper operation of VAS systems and applications.
  • Perform changes / upgrades in VAS platforms with minimal risks.
  • Engineer in the role will participate in a standby scheme providing 2nd level support to relevant systems / platforms in 24x7 basis.
  • Ensure the continuity of systems’ operations in case of emergency incidents, provide accurate and on time resolution, with contribution of vendor as appropriate and readiness to intervene on site for s / w and h / w problems

    Requirements

  • University degree in Telecommunications, IT or similar technical fields
  • Master degree in Telecommunications will be considered a strong asset.
  • At least 3 years of experience in Telecom Mobile Networks
  • Being well versed in UNIX, LINUX, HP-UX, Solaris, SQL, SYSBASE and Oracle concepts & principles.
  • Strong Computer knowledge and UNIX, Linux use for administration and shell scripting.
  • Basic knowledge in Network, Switch, Router, Firewall, TCP / IP protocol.
  • Basic knowledge in GSM / UMTS / LTE networking technologies principles and protocols.
  • Excellent inter-personal and communications skills.
  • Strong written and oral communication skills in English.
  • Be driven by team spirit.
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