Are you a fluent French speaker? This is your chance to work in our Microsoft Support team!
Microsoft collaborates with our Teleperformance Greece, providing excellent opportunities to work with the world’s tech leader!
If you speak French fluently and wish to experience working in the world of computer software, consumer electronics, personal computers, and online platforms, grab this chance to join the French Microsoft Support team, in order to support customers from France .
What your responsibilities will be :
Depending on the team that successful candidates will join, responsibilities vary :
Identify Customers’ needs and deliver appropriate solutions, including sales
Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
Assist customers to place an order and related issues
Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Maintain high customer satisfaction, provide and maintain strong, professional relationship with all customers and show empathy at all times
Excellent communication skills in French (near-native level)
Good command of English (B2+)
Sales experience with consumer products and services will be an asset
Technical research skills to troubleshoot customer problems.
Advanced internet research skills
What we offer :
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation. assistance finding an apartment, real estate fee covered by our company), when applicable
Training by certified instructors
Competitive monthly salary + 2 extra salaries per year
Numerous benefits and discounts
Professional growth & development opportunities
Free Greek language courses
State of the art premises located close to the center of Athens, providing a great working environment with relaxing break areas
Special events as well as community & social responsibility
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
For these reasons, we invite you to join our big family of more than 8,500 people from 91 nationalities.
French English technical research and analysis Customer Service Microsoft