Support Engineer (3rd Level)
Netcompany-Intrasoft
Athens, Greece
πριν από 23 ώρες

Job Description

A day in the life of a Support Engineer (3rd level)

As an Application Support Engineer, you will be part of a high-performing, cross-functional, and Agile team. Your everyday life will mainly consist of significantly contributing to the Digital journey of the Public Sector globally.

Your main duties will be to :

  • Support mission-critical applications and products internationally
  • Identify root causes of application errors and respond with a workaround and permanent solutions with respect to SLAs agreements
  • Contribute to Product Development of department’s own Solutions using Agile methodology
  • Register and assess issues, acting as the single point of 3rd level product support, following up and resolving them
  • Have conformance with ITIL Incident Process
  • By joining Netcompany - Intrasoft, a leading IT company, you will be part of a hub of 1.700+ tech enthusiasts in Greece. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe.

    If you have

  • Degree in Information Technology or related discipline
  • Fluency in Unix bash commands
  • Knowledge of Java and ability to identify the flow from the code
  • Knowledge of development methodologies
  • Understanding and knowledge of Git
  • Knowledge of Postman
  • Experience with ticketing / issue tracking systems such as Atlassian’s JIRA
  • Fluency in the English language
  • Ability to communicate clearly and efficiently
  • Methodical, quality, and results-oriented thinking
  • Adaptability and a team spirit
  • then this position is suitable for you!

    It would also be a plus if you had

  • ITIL v3 Incident and Problem processes
  • Kibana
  • This position comes with

  • Competitive compensation packages
  • Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
  • Interesting and challenging tasks within large-scale projects
  • An international dynamic within a fast-paced working environment
  • The opportunity to work in a diverse environment with talented colleagues
  • Additional Information

    We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited.

    At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

    The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

    Our culture

    Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values :

    Be the link of a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.

    We make it happen with our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.

    We learn & evolve by embracing a culture of building on our experiences, sharing our knowledge and developing our skills.

    We are always open to new ideas and invite all our colleagues to contribute with theirs.

    We fuel creativity in every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.

    We share customer success by understanding their unique needs, corresponding to their vision, and exceeding their expectations.

    BePartOfSomethingGreat

  • Please submit your CV in English
  • All applications will be treated as strictly confidential.

    LI-Hybrid #LI-EL1

    Αναφορά αυτής της εργασίας
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Εφαρμογή
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Συνέχεια
    Φόρμα αίτησης