Sales Coordinator SME (Small Medium Enterprises)
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Περιγραφή Θέσης

SME Coordinator : is responsible to provide support to the SME Team of LeasePlan Hellas in order to achieve its goals of incremental growth on a continuous basis, reporting to the Sales Manager SME.

Job Description :

  • Answer to every incoming call and respond to emails
  • Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts
  • Follow up all requests until they are closed
  • Prepare and send proposals to clients within the agreed timeframe
  • Ensure that the process of setting up clients in LeasePlan’s systems, including the credit approval process, is carried out efficiently and effectively
  • Ensure that orders are logged in NOLS quickly and with accuracy
  • Ensure that all reports are provided to clients in accuracy and within the agreed time frame
  • Keep the sales information systems updated
  • Responsible of filling all documents related to clients
  • Coordinate with all departments in order to ensure that clients’ requests are handled efficiently
  • Handle and resolve client’s complaints
  • Log all interactions with clients in the relevant CRM tool
  • Assist in the preparation and co-ordination of all client events
  • Identify and escalate situations requiring attention
  • Adhere to company policies and guidelines and ensure that the communication style is in line with the LeasePlan’s General Rules and brand identity
  • Απαραίτητα Προσόντα

    Qualifications :

  • Bachelor’s degree or equivalent
  • Minimum 3 years working experience in relevant position
  • Customer services experience over the telephone
  • Excellent Customer service skills
  • Excellent administrative skills
  • Ability to type with speed and accuracy
  • Knowledge of CRM tools and relevant system applications
  • Knowledge of supporting and administrative processes
  • Good command of English - verbal and written
  • IT literate
  • Excellent interpersonal and communication skills verbal and written
  • Strong listening skills
  • Ability to work under pressure and keep calm under stressful conditions
  • Benefits :

  • Work in a multinational and dynamic environment
  • Continuous training
  • Group Medical Cover
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