Customer Support Representative Nordics
Yara International
Athens, Athens, GR
πριν από 6 μέρες

Responsibilities

The customer support team is responsible for ensuring any issues our customers are having are resolved in a timely manner.

As a part of the customer support team, you will work directly with our customers, leveraging your subject matter expertise and internal teams were needed to resolve issues, the team is also responsible for identifying trends in customer queries and issues, which is achieved through categorizing issues within our ticketing system.

  • Understand multiple products and have expert level knowledge to solve customers’ problems and questions.
  • Leverage your experience in agronomy to help us be active and maintain best in class customer satisfaction levels for resolution of tickets.
  • Support customer requests via our ticketing system and categorize appropriately, allowing recommendations to be made on potential process improvement opportunities.
  • Support our team in meeting target Service Level Agreements for our customers.
  • Manage multiple customer queries at once in a timely and organized manner.
  • Keep up with product releases and feature updates / changes etc.
  • This position will be located in one of the Nordic countries and reports to the Senior Manager Customer Support / Success.

    Profile

    Exceptional written and spoken Scandinavian (Norwegian / Swedish / Danish) and English language skills (any additional European language is welcomed)

    Relevant University degree, e.g., Agronomy, Marketing, Communications

    Understanding and experience or interest in agriculture, farming, and precision agriculture

    Experience in a customer-facing role

    Proven track record of high achievement against SLA goals and metrics

    Ability to solve complex customer problems and act as a single point of contact for the customer

    Experience with Zendesk or a similar ticketing system

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