Description : Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.
We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-
channel world. Role Overview Resolving customer queries / concerns / enquires regarding Adidas products.
Using multi-channels to converse with the customer.
Be able to cross and upsell additional Adidas products. Agents need to have a professional approach, building rapport and driving first call resolution.
Responsibilities Handling calls from customers who have ordered or bought an Adidas product / s40% of calls will come from customers who have ordered via e-
commerce channelsResolving concerns / queries regarding deliveries, returns, refundsHandling calls from customers calling various stores and supporting on queries regarding product availabilityAssisting with click and collect’ ordersEnsures timely and accurate resolution of customers’ problems at the first point of contact within agreed service levelsEstablishes the customers’ needs to diagnose and resolve problemsParticipate in Commercial Conversation’ be able to cross and upsell products against required targetsAbility to converse with the customer via multichannels (voice, email, social media) Requirements : At least 1-
year experience in a service environment / customer facing roleExperience in cross and upsell (proven experience in a sales-
oriented environment would be an advantage)Native / Fluent in ItalianGood level of English (B2)Good computer skills (experience with any CRM tools is an advantage) Strong focus on customer needs and understanding of how customers can behave Able to balance a customer-
oriented and a results-driven approachStrong communication, problem solving and active listening skillsStrong written skills Ability to multitask, prioritize, and thrive in a fast-
paced and target-driven environmentSense of ownership and pride in your performance and its impact on company’s successKnowledge of sports industry and E-
Com environment is an advantageAdvantageous of the applicant has a passion for Adidas as a brand, likes sports or participates in sports themselves and or likes Adidas as a fashion brand Offer : The Company offers Competitive remuneration packageOpportunities for international Career through Webhelp International Mobility programA challenging working environment Why should you apply Our clients are seeking teams of bright and diverse individuals to work in a brand-
new contact centre which offers a wide range of support to users throughout the World.
Teams are fully multilingual, and you will work within a truly international organization and team.
Do you want to build a career within a new multinational fast-growing company in Greece? Are you interested in working for an innovative, technology driven company?
If you say yes to these two questions, then we are waiting your application! Application procedure If you feel excited at the prospect of joining our team, please submit your CV with the comment "Italian advisor".
After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises.
Non-Discrimination WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.