Security Cloud Solution Architect
Microsoft
Athens, Attica, Greece
πριν από 2 μέρες

Security Cloud Solution Architects (CSAs) are deep technical advisors supporting Enterprise customers & Partners to deliver unique value by removing blockers to consumption within the Security Solution Area.

CSAs provide technical support and consulting including risk assessments and tuning to operate and optimize a customer’s or partner’s cloud environment.

The CSA leads customer / partner security projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports / drives the customer / partner throughout pre-sales and / or implementation.

Finally, the CSA provides pro-active support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the CSAM / account team.

CSA’s services can be delivered either remotely or on-premises.

Responsibilities

  • Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them.
  • Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.
  • Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.
  • Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.
  • Provides and drives actionable feedback across groups about the customer / partner experience and competitor threats.
  • Understands customer / partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
  • Provides the most effective method of service delivery by analyzing trends and common themes across customers.
  • Demonstrates expertise in security solutions.
  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
  • Identifies opportunities to articulate business value and grow customer / partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
  • Participates in relevant communities to share expertise and learn from others.
  • Consistently applies lessons learned , model personal accountability & teamwork.
  • Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
  • Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.
  • Demonstrates Self Learner mindset through alignment of individual skilling to team / area demands and continuous upskilling to align to Customer.
  • Qualifications

    Required Qualifications :

  • Customer Focus
  • Design Thinking
  • Stakeholder Orchestration
  • Solution Demonstration
  • Problem Solving
  • Communicate Effectively
  • Experience with cyber preventive, detection and response technologies.
  • Subject matter expert on EDR , XDR, SIEM and SOAR
  • Bachelor's Degree in Computer Science, Computer Security, Engineering or related field
  • Several years’ experience in systems administration, network operations, security operations, software support, IT consulting
  • Fluent in English language
  • Desired qualifications :

  • Subject matter expert on network security including Firewalls, NSGs, Application Firewalls, Gateways, Email Gateways.
  • Excellent understanding of routers, network access controllers (NAC), application security and encryption technologies & standards, VPN, identity, and access management principles, IDS / IPS knowledge
  • Architecting Microsoft Security Solutions.
  • Microsoft Certified : SC100, SC200, SC300, SC400, AZ500, MS500
  • Αναφορά αυτής της εργασίας
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