Security Cloud Solution Architects (CSAs) are deep technical advisors supporting Enterprise customers & Partners to deliver unique value by removing blockers to consumption within the Security Solution Area.
CSAs provide technical support and consulting including risk assessments and tuning to operate and optimize a customer’s or partner’s cloud environment.
The CSA leads customer / partner security projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports / drives the customer / partner throughout pre-sales and / or implementation.
Finally, the CSA provides pro-active support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the CSAM / account team.
CSA’s services can be delivered either remotely or on-premises.
Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them.
Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.
Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.
Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.
Provides and drives actionable feedback across groups about the customer / partner experience and competitor threats.
Understands customer / partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
Provides the most effective method of service delivery by analyzing trends and common themes across customers.
Demonstrates expertise in security solutions.
Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
Identifies opportunities to articulate business value and grow customer / partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
Participates in relevant communities to share expertise and learn from others.
Consistently applies lessons learned , model personal accountability & teamwork.
Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.
Demonstrates Self Learner mindset through alignment of individual skilling to team / area demands and continuous upskilling to align to Customer.
Required Qualifications :
Experience with cyber preventive, detection and response technologies.
Subject matter expert on EDR , XDR, SIEM and SOAR
Bachelor's Degree in Computer Science, Computer Security, Engineering or related field
Several years’ experience in systems administration, network operations, security operations, software support, IT consulting
Fluent in English language
Desired qualifications :
Subject matter expert on network security including Firewalls, NSGs, Application Firewalls, Gateways, Email Gateways.
Excellent understanding of routers, network access controllers (NAC), application security and encryption technologies & standards, VPN, identity, and access management principles, IDS / IPS knowledge
Architecting Microsoft Security Solutions.
Microsoft Certified : SC100, SC200, SC300, SC400, AZ500, MS500