Informatiker/in, IT-Servicemanager/in, IT-Supportmitarbeiter/in
Soluvia IT-Services GmbH
Thessaloniki, GR
πριν από 6 μέρες
source : IT Jobs

Informatik, IT-Projektmanagement, IT Service Management, Digitalisierung, Service Level Agreements, IT, Cloud Computing

As the central IT business partner of the MVV Group, we and our 190 employees are consistently tackling the challenges of digitalization and making a significant contribution to a stable and sustainable energy supply.

You too can play an active role in shaping our digital transformation! We are looking for you for our organizational unit IT Project Management & Consulting at the location Mannheim, Kiel or Offenbach as a

IT Service Management Expert (m / f / d)

Working hours : full-time Start : immediately

This is what you can expect with us :

As IT Service Management Expert (m / f / d) you will support service operations as well as the optimization of service management processes.

  • You will participate in the service calculation and the design of the service catalog and the individual service level agreements
  • You will take responsibility in the continuous development of controlling and planning processes and tools as well as corresponding KPIs in service operations
  • You will monitor operations and contribute with analyses and quality assurance measures as well to a stable, efficient operation as to high process fidelity and process quality
  • You are responsible for the operation, support and further development of the IT service management tool and the system-side automation of our core processes
  • You will work technically in projects aimed at the further development of services and processes
  • What you bring to the table :

  • Completed Bachelor's degree (computer science, business informatics, business administration) or a comparable qualification.
  • Several years of professional experience
  • Experience in service costing and service design.
  • Experience with process automation systems as well as project management and IT service management.
  • Good communication skills, sense of responsibility, fun with complex tasks and enjoyment of change
  • Very good English and German skills
  • This is what you can look forward to :

    Decarbonization, decentralization and digitalization is something that no energy company can ignore today. Energy is to be generated greener, more sustainably and closer to end users.

    The key to this is intelligent IT solutions. With us, you have the chance to work on really relevant future topics and make a difference! With us, you can expect varied and responsible tasks and great creative opportunities.

    Our IT services range from standardized cloud services to self-developed applications and individual consulting services.

    Our employees are the most important factor in our success. Only together can we make a valuable contribution to the competitiveness of our customers! We place great emphasis on collegiality and appreciation.

    Compatibility of family and career, flexible working hours, mobile working, performance-based remuneration and a wide range of development opportunities are a matter of course for us.

    As the central IT service provider of the MVV Group, we would like to develop sustainable solutions together with you. In doing so, we offer you varied and responsible activities, performance-based remuneration, diverse development prospects and an attractive professional environment.


    Then apply online now at, reference 2022-0265.

    If you have any questions, please contact Melanie Eichler, phone +49 621 29023-36.

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