Customer Success Operations Executive
MarineTraffic
Athens, Attica, GR
πριν από 3 μέρες

Description

We are a growing group of 180+ talented people, spread over three continents and united by one common mission : To improve efficiency in shipping through transparency and data-driven decisions.

Being at the forefront of a movement that's leading to a new digital era for shipping, we continuously set ambitious goals that often produce complex challenges and drive us to constantly innovate.

Each day at MarineTraffic presents numerous opportunities to develop skills, share knowledge and have fun. We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees, one that is fair and honest and gives our people the confidence to be bold, to try new things and to grow.

As a result of our rapid growth, we are looking for a talented Customer Success Operations Executive to join our Customer Success Team.

You will be responsible for providing tactical support to the rest of the Customer Success team, monitoring KPIs, and helping the team improve their effectiveness.

You will be managing tools, processes, and reporting already in place while also implementing new ones. You will be the trusted partner of the Head of Customer Success in defining objectives, and tactics and implementing processes that scale.

Responsibilities :

  • Managing the existing stack (CRM, Support Tool, Marketing Automation etc)
  • Creating reports and closely monitoring the Customer Success KPIs
  • Analyzing customer data
  • Improving and streamlining the Customer Success processes and documentation
  • Making sure the workload is distributed effectively among the CSMs
  • Becoming our Salesforce CRM go to’ : keeping data up to date, generating reports
  • Assisting with proposals, invoicing, contract handling
  • Managing the workload and forecasting hiring needs
  • Handling CS Team training and onboarding
  • Supporting the team with other administrative tasks
  • Supporting the Head of Customer Success with presentations, and other reporting and team needs
  • Closely collaborating with the Sales Ops and Marketing Ops Teams to ensure alignment
  • Requirements

  • More than 2 years of proven work experience in Operational or Project Management roles
  • More than 2 years of work experience in customer-facing roles
  • Hands-on experience with the tools we use (ideally Salesforce, Hubspot, Zendesk, Appcues)
  • Proficiency with MS Office Suite (particularly MS Excel) including other data management software (ie Tableau)
  • In-depth understanding of Customer Success principles and practices
  • Strong analytical skills
  • Organizational skills
  • Passion for designing processes that scale
  • Fluent in English
  • Benefits

    And these are some of the perks you receive when you join MarineTraffic :

  • Work in an international, dynamic and pleasant environment, at a growing company
  • Continuing education and training
  • Work from one of our office locations or remotely from anywhere in the world
  • Competitive remuneration package
  • Huge room for creativity and innovation
  • Private medical insurance
  • If you’ve read the description carefully and feel you are a genuine fit for this role, which is both challenging and fun, we would like to hear from you.

    Get your career on course by joining a globally recognized industry leader.

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