Softomotive is a trailblazer in the explosive Robotic Process Automation sector, trusted by more than 8,000 companies around the world.
Softomotive is a truly global company with offices in London, New York, Athens, and Bengaluru - and we’re growing at a blistering pace that few can match! If you want to work with technology that solves real-world problems for everyone from individuals, small teams, growth companies, and large enterprises, Softomotive is the place to be!
We are currently seeking a Professional Services & Support engineer to be part of our Professional Services & Support team, responsible for supporting existing and new customers and implementing custom solutions for them using our Process Automation software.
Core responsibilities :
Handle customer support requests
Participate in the company's Support Portal community discussions
Provide live demonstration and training on our software to potential users through remote connection to the user's / company’s computer
Build automation solutions using our Robotic Process Automation (RPA) software (Winautomation and ProcessRobot) based on customers' requirements
Strive to achieve exceptional customer service in satisfying customers’ needs and requests
Ability to work in shifts, to cover the company’s 16 / 5 support scheme
University degree in Engineering / Computer Science or similar discipline (prior experience is not required)
Adequate programming skills, an understanding of programming concepts and knowledge of Windows / web related technologies
Excellent command of the English language, both written and verbal. Due to the fact that our customer base is distributed across the globe, all communication with our users is conducted in English.
Excellent problem solving and troubleshooting skills required
Ability to work effectively under pressure and often independently
Excellent understanding of desktop / web technologies
Windows operating system and commonly used applications and technologies, such as : MSOffice HTML, CSS XML, Xpath SQL and adequate knowledge of database concepts and queries CMD Regular Expressions
Apart from being one of the leaders in RPA and providing you with the opportunity to work with us on challenging projects utilizing the latest technologies in the RPA space, we are also offering you great benefits to ensure we are taking good care of you :
A competitive salary package
An attractive health insurance coverage
The best lunch in town for free
Potential for career growth within Softomotive and the ability to follow your career aspiration.
Continuous investment in our people through training and development.
Company sponsored wellness programs
Softomotive is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.