Description : Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.
We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-
channel world. Role Overview A customer care advisor, will act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.Responsibilities Manage incoming calls / emailsAbility to understand / agility on different processes from different brandsSensibility on cosmetics / perfumesIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods / toolsMeet personal / customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policies Requirements : Requirements Proven customer support experience or experience as a client service representativeNative in FrenchGood level of EnglishGood MS Office skillsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt / respond to different types of charactersExcellent communication and presentation skillsAbility to multi-
task, prioritize, and manage time effectively Offer : The Company offers Competitive remuneration packageOpportunities for international Career through WEBHELP International Mobility programA challenging working environment Why Should you apply Our clients are seeking teams of bright and diverse individuals to work in a brand new contact center which offers a wide range of support to users throughout the World.
Teams are fully multilingual and you will work within a truly international organization and team.
Do you want to build a career within a new multinational fast growing company in Greece? Are you interested in working for an innovative, technology driven company?
If you say yes to these two questions, then we are waiting your application! Application procedureIf you feel excited at the prospect of joining our team, please apply wih the job title "French Cosmetics Advisor" After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises Non DiscriminationWEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.