At European Language Jobs greece, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative Portuguese English - Hybrid-Remote in Athens, Greece you’ll be a part of creating and delivering amazing customer experiences.
What You’ll be Doing
Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience
What You Bring to the Role
Fluent in Portuguese and English
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
High speed internet for your quiet home work environment
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
25 days annual leave per year
Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station
Relocation assistance available
Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.
We trust you already have the necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you help customers.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.