Traveler Experience Counselor
CWT
Athens, GR
πριν από 22 ώρες

Traveler Experience Counselor-(220000PL)

The Traveler Experience Counselor provides consultative customer support services to clients via multiple channels

Main Responsibilties :

  • Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
  • Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells add on attachments (hotel, other);
  • upsells targeted areas of travel

  • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
  • Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
  • Escalates more complex problems to more experienced staff
  • Assignments include both routine and non-routine work
  • Qualifications

    Experience & education :

  • Experience High School diploma 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor
  • Knowledge, skills and abilities (KSAs) Strong verbal and written communication skills Good travel industry knowledge Skilled in GDS and other booking tools used by CWT
  • Αναφορά αυτής της εργασίας
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