Customer Service with Dutch
DK Global Recruitment
Athens, Greece
πριν από 1 μέρα
source : Europe Language Jobs

Description

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries.

With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.

Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Responsibilities :

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitate resolution for consumers issue and log the information into the consumers account.
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
  • Requirements

  • Proficient level of Dutch (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as required
  • Analytical and problem solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece
  • Offer

  • Excellent benefits
  • Meal vouchers
  • Private health insurance
  • 20 paid days as holiday per year
  • Paid training
  • Numerous company events
  • Why use Recruitment Agency : You are given extra support in preparing for interviews* You have a contact person who gives you all the details of the job* You can ask for your application feedback anytime via email or phone* You don'
  • t have to face the situation where company do not reply to you for days.

  • All our services for job seekers are free of charge. We also offer a bonus scheme to candidates.
  • Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.

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