is a chain of 5* luxury all-inclusive resorts across the Mediterranean that combines five-star service with the ease and comfort of luxury all-inclusive.
Ikos Resorts offer an unforgettable stay with distinctive touches such as Michelin-starred menus, signature cocktails by top mixologists and kids clubs-all included.
A career at Ikos Resorts means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities.
We cultivate a culture of excellence in which people enjoy working together and share our passion for creating a unique holiday experience for our guests.
Working at Ikos Resorts means you are communicative, team player and eager to develop within the Tourism & Hospitality Industry!
Check our open position and apply now :
Ref : IR / BA020)
Your main accountabilities :
Reporting to the Group S&M Senior Analyst, the incumbent will be :
I. Data processing & Reporting
Exploit day to day reporting / analytics through the Data Warehouse and / or Oracle database, via BI Tool (i.e. PowerBi or Tableau)
Fine tune and maximize insights through BI Tool for Management use
Develop, segment and curate Sani Resort and Ikos Resorts database
Periodic reporting on relevant compset and flight prices benchmarking
Link, refresh, and review reporting templates, including Nationalities / Market Segments, production tables, pace charts etc.
Conduct Ad-hoc data collection and reporting on targeted destinations under development
Provide up-to-date data Intelligence at S&M disposal i.e. cost / income per room, spent per room, etc.
Curate the S&M part of Entersoft ERP
Communicate appropriately and effectively key insights and findings to the sales team
Map in detail the product & blueprint the customer’s journey in order to track commercial opportunities.
II. CRM Management
Ensure the database is cleaned-up and well-maintained meeting the CRM needs
Support the development and expansion of Sani & Ikos Resorts loyalty programmes
Work closely with all departments to ensure the CRM is implemented effectively for all aspects of the company
Your main qualifications / skills :
Bachelor’s degree or higher in Finance and / or Data Analysis and / or Computer Science
2-5 years minimum proven experience as an Analyst, in the area of Business & Market Analysis, Customer Insights
Experience within the Hospitality Sector would be a plus
Fluency in English
In depth experience with executing projects, preferably software & implementation projects
Excellent numeracy, analytical and data skills
Experience in translating data into actionable stories
Exceptional Microsoft Excel Skills (Power Pivot, Power Query, Pivots, advanced Lookups, array formulas and more)
Proven ability to use logical reasoning
Strong Organizational skills, Team working and Career Driven
Other software skills :
Power BI (preferred) or Tableau
Programming Languages : SQL and / or DAX
What we offer
Competitive remuneration package in a dynamic and highly professional working environment
Hospitality benefits when travelling / visiting Sani / Ikos Group resorts (meals, transportation)
Career development opportunities in one of the world’s top awarded and developing companies
If this looks like the right job for you, send your CV and join our growing team!
We are an equal opportunities employer. All applications will be considered as confidential.
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