IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has over 12,000 employees.
IGT is looking for a Technical Analyst that plays an important part in the technical aspects of operating and troubleshooting IT systems.
The Technical Analyst will have technical interfacing with the customer with focus on System Operations Support, Troubleshooting and Incident Management.
The Technical Analyst will work closely with the colleagues of the IGT VLT Technology Departments such as SW Development, System Operations, System Engineering, Infrastructure / IT and Services teams.
Work closely with the Second Level Support (System Ops Support Team) for incident resolution.
Perform Ops Support tasks if applicable.
Support on Incidents root cause analysis.
Testing with the customer / local staff of releases for problems resolution.
Support to the Integration Engineer for Test and Production environments deployments, including any Hotfix deployment.
Management and Maintenance of the incident tickets using the proper tracking tools (Salesforce and Jira)
Provide technical inputs on Major Incidents Reports.
Coordinate with Infrastructure and Operations departments and maintain compliance to all regulations.
Support on training and documentation for new features introduced in the system.
A degree in computer science or informatics or equivalent experience
1-2 years working experience in a similar position (testing, operating, administering systems).
Verbal and written communication skills in English
Knowledge of the following will be an additional advantage :
Knowledge of Database Administration and SQL.
Knowledge of IBM DB2
Understanding of incident tracking systems (Salesforce and Jira are preferred)
Software Programming knowledge and experience (C / C++ and Java preferred)
Knowledge of Red Hat Linux, Windows (2008R2, 2012, 2016).
Knowledge of Linux Scripting and Windows PowerShell.