Customer Engineer
NCR Edinburgh
ATHENS, GR
πριν από 1 μέρα

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE : Customer Engineer

GRADE : 6

LOCATION : Athens, Greece

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY :

  • Position responsible for installation, maintenance and repairs on equipment within an assigned territory / region to assure continuity of customer operations and high levels of customer satisfaction
  • Required to perform work on products and services of low complexity, specifically financial / ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks
  • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment;
  • May also perform required modular swaps and unit replacements

  • Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
  • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level);
  • Follows appropriate security procedures when working with ATM's and or within financial institution

  • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management;
  • Maintain an appropriate parts inventory as well as parts record keeping

  • May require prolonged travel, carrying and lifting tool kit / parts of varying weights (1- 50 lbs.); May require bending / squatting, walking / standing / sitting for prolonged periods;
  • May be required to work on rotating shifts

    Basic qualifications :

  • Own a Motorbike and have appropriate Driving License
  • Clear Criminal Record
  • Up to one year of related experience
  • Ability to work with Microsoft Office suite;
  • Experience in PC Hardware Maintenance and support
  • Good problem-solving skills and excellent interpersonal skills / customer relationship skills required
  • High level of personal integrity; Support and promote teamwork and cooperative effort
  • Preferred qualifications :

  • Associate’s Degree preferred
  • Previous experience in NCR or similar equipment is a plus
  • CCNA preferred
  • IEK, TEI, or Polytechnic in either Electronics, Electrical, Mechanical, Computer or Communications Engineering
  • Four weeks of job-related training will be provided within the dedicated NCR Facility, but foundational knowledge and experience in these areas are key.

    Offers of employment are conditional upon passage of screening criteria applicable to the job.

    EEO Statement

    Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.

    NCR is not responsible for any fees or charges associated with unsolicited resumes.

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