German Service Desk Agent (m/f/d) -
Hemmersbach
Athens, Greece
πριν από 1 μέρα

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Provide technical support to the Customer in order to solve reported printer problem remotely or,
  • if required, gather all relevant information to qualify the most accurate parts for onsite visit.

  • Monitor and handle ticket queue.
  • Monitor and handle group mailbox.
  • Contact end-users via phone and / or e-mail to provide technical support.
  • Efficiently use technical documentation and available tools.
  • Read technical documentation and newsletters.
  • Support and / or liaise with other internal teams to progress the ticket.
  • Our Requirements

  • Native level in German.
  • Technical background / understanding, preferably with hardware (primarily printers and / or PCs).
  • Good communication skills.
  • Your Benefits

  • Stable, independent work in international, flexible and open company.
  • Internal trainings
  • Taking part in a new, international project
  • Welcoming and friendly work environment within young team.
  • Direct communication and flat structure.
  • Great opportunities for both professional and personal development.
  • Buddy programme.
  • Space for your own ideas.
  • Language training.
  • Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as :

  • Rhino-force.org : providing environmental protection for an endangered species
  • Kids-family.org : taking care of children without parents in Poland and India, turning their shelters into homes.
  • Αναφορά αυτής της εργασίας
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