Front Office Manager - Santorini
ΡΟΚΑΜΠΕΛΑ ΣΑΝΤΟΡΙΝΗ ΞΕΝΟΔΟΧΕΙΟ & SPA Ε.Ε
Θήρας
πριν από 4 μέρες
source : Skywalker

A few words about us :

In the picturesque village of Imerovigli, just far enough away from the bustle of the city, yet strategically positioned within easy reach of the capital, Fira and the dreamlike village of Oia, lies Rocabella, a peaceful retreat for every type of traveler.

42 rooms and suites have been carefully designed with minimal decor, simple lines and ethereal charm to accentuate the Cycladic culture and authentic island life.

Numerous services and activities, from Weddings to Private Cruises, Guided tours, Water Sports and Musical Shows, Rocabella Santorini certainly offers genuine Filoxenia .

Our heart, our people :

We, in Rocabella Santorini, believe that Greek Hospitality isn’t just a job; it’s a journey of self-discovery, growth and culture.

Our Team consists of extraordinary professionals who are dedicated to deliver exceptional experiences for all who walk through our doors.

As we continue to develop and innovate, we create lifetime experiences, meaningful opportunities and a positive environment where everyone makes his own mark.

If you want to make a difference in the lives of those around you and if you love hospitality, then join a company that values respect, integrity, creativity, and fun!

Find your place in Rocabella family and make your mark in Santorinian hospitality, we are now actively looking for a

Your job briefly :

As our Front Office Manager, you will be leading a team of professionals and you will have full responsibility for the overall Front Office operation and related activities achieving maximum sales and guest satisfaction.

Your responsibilities :

  • Act as the face’ of our hotel and ensure visitors receive a heartwarming welcome and memorable experiences.
  • Coordinate all front desk activities, including but not limited to check-in and our procedures, guest transfers, charges, calls, reservations and guests’ services.
  • Ensure reception area is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
  • Liaise and coordinate effectively front office team with the rest departments (housekeeping, maintenance, food and beverage, reservations etc).
  • Train, supervise and support new front office colleagues.
  • Schedule work shifts.
  • Handle complaints and special requests.
  • Troubleshoot emergencies.
  • Monitor stock and order office supplies.
  • Prepare and monitor front office budget keeping updated records of expenses and costs.
  • Ensure hotel policies and security requirements are met.
  • Have an excellent knowledge of hotel facilities,f daily events, activities and functions that take place in order to provide accurate information to the guests.
  • Your qualifications :

  • You combine a pleasant personality with a dynamic professional attitude to supervise and lead our front office team.
  • You deal efficiently with complaints and have a solid customer service approach.
  • You are a fast learner & a self-motivated individual with a results-driven approach.
  • You have excellent command of written & oral Greek and English languages.
  • Computer literate in Microsoft Windows applications required (MS Office, Internet Applications), you also have PMS knowledge and experience in a 4* or 5* property.
  • Our offer :

  • A great working environment
  • Further career development
  • Competitive compensation & benefits package
  • Year-round contract
  • Further career development
  • Due to large number of cvs received, we will respond only to those who match the relevant requirements

    In Rocabella Santorini we make sure to treat your candidacy and personal data with the strictest confidentiality.

    Looking forward to receiving your application!

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