Night Auditor
πριν από 4 μέρες
source : Skywalker

Description :

We are currently recruiting for an experienced Night Auditor, to join us at our new hospitality project in Athens. A foodie hotel along with a market; the ERGON House.

Job details :

The role provides the opportunity to work at one of Greece’s most exciting and innovative hotel openings, a pioneering concept in the food and hospitality sector.

You will get to work for a fast-growing organization, in a passionate and creative environment that embraces high values.

Main duties and responsibilities :

  • Welcome guests and perform all check-in and check-out tasks
  • Audit and balance reports-cashier from day shifts
  • Posting charges and verifying all accounts are accurate
  • Check reservations and rates
  • Manage any issue or complaint is reported on shift
  • Manage online and phone reservations
  • Provide prompt, personalized and efficient service to all guests from arrival till departure
  • Coordinate and liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Maintain updated records of bookings and payments
  • Provide information about the hotel, available rooms, rates and amenities
  • Upsell additional facilities, services & Ergon House experience when appropriate
  • Demonstrate full understanding of Ergon House’s policies, operating procedures and service standards and have full knowledge of the hotel facilities
  • Self-motivated, enthusiastic and customer oriented, eager to learn and be part of a growing team
  • Requirements : Background :

    Background :

  • At least 1-2 years of Front Office experience
  • Degree in the hospitality sector is a plus
  • Solid experience of PMS software
  • Fluent in English (spoken and written). An additional language will be considered a plus
  • Excellent computer and MS Office skills
  • High level of verbal and written communication skills
  • Must be willing to "pitch-in" and help co-workers with their job duties and be a team player
  • Must be able to perform job functions with attention to detail, speed and accuracy
  • Customer service attitude
  • EU citizenship or the ability to work in Greece
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