Consultant/Manager Customer Sales & Service – Service Transformation
Accenture
Athens, Greece
πριν από 2 μέρες

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

Julie Sweet, Accenture CEO

Capability Network is a Globalpractice, pulling together multinational and cross-cultural professionals based at key locations around the world.

No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value.

We are delivering on the promise of technology and human ingenuity.

Meet theteam :

The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department.

The team provides transformation services across three key offerings : Living Marketing, Connected Commerce and Next-Generation Customer Care.

These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help enhance our client’s service operations.

Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.

Qualifications

Minimum bachelor’s degree

Depending on your experience you will be considered for Analyst or Consultant position

Solid knowledge and direct experience in leading transformative changes in digital customer sales and service, customer experience design

Experience in Marketing or Sales tool user experience (Adobe, Salesforce)

Salesforce Marketing Cloud experience

Salesforce Sales Cloud experience

Proven ability to work creatively and analytically in a problem-solving environment

Proven success in contributing to a team-oriented and distributed delivery environment

Proficiency with Microsoft Office applications (incl. process mapping, process documentation, data analysis, presentation for senior stakeholders)

Excellent English communication skills (written & spoken) required

Very good level of the other foreign EU language ; German

will be strong asset French, Italian

Our offer :

Challenging job in a dynamic, professional, international and multicultural environment

Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects

Access to best know-how, unique knowledge and trainings

Opportunity to work with global top clients from Fortune 500 on large scale projects

In case your profile is a match for the role, you will receive an email requesting to download our new innovative mobile App, Enter Accenture Greece for or devices .

Then, you will be able to log in by using your personalized credentials provided by our Recruitment Team within 48 hours and start your Accenture Journey!

  • To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website ;
  • The safety and well-being of our candidates and employees remain our priority. Please note that the recruitment process for opportunities in Accenture Greece will be conducted only via online format during the current period.

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