Senior IT Support Analyst, Athens Greece
Are you a brilliant mind with an interest in IT Support? Would you like to challenge yourself in a dynamic international environment?
Ecolab is looking for a seeking a Senior IT Support Analyst who can efficiently provide 2nd level support to our internal customers, contributing to the ongoing success of the company.
This is a great chance to support end users in Greece and get involved in European projects as a Senior IT Support Analyst!
Company profile
Ecolab is the global leader in water, hygiene and energy technologies and services that protect people and vital resources.
Every day, we help make the world cleaner, safer and healthier protecting people and vital resources. Ecolab is a trusted partner at nearly three million customer locations around the world, supplying clients in foodservice, food processing, hospitality, healthcare, industrial, and manufacturing markets, all choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.
The Role
We are looking for an experienced Senior IT Support Analyst based in our Headquarters in Chalandri, Athens. The role reports to the Client Services Team Lead for South Europe and is responsible for 2nd level onsite support & remote support of all end users in Greece (Chalandri, Mandra Plant & Thessaloniki) plus other countries as needed.
Good customer service ethos, good troubleshooting skills and ability to work efficiently on their own initiative while being part of a matrix multinational organization structure, are key success factors for this role.
Duties
Key responsibilities include :
Act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level working with European IT and global support teams
Onsite support & remote support in all company’s locations in Chalandri, Mandra production plant and Thessaloniki
Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
Be the immediate support contact person for any urgent issues & ensure appropriate resolution
Perform Implement hardware and software change requests & updates as assigned
Work as part of European and Global support teams on IT projects
Liaise with external global IT vendors for local implementation needs
Coach users with the IT support model and correct IT processes
Qualifications & Skills
University Degree in Information Technology or Computer Science
Minimum 3 years of IT experience in a similar position including 1 year in a technical customer support role
Excellent knowledge of both Greek and English language (verbal & written communication) is a must. Any additional European languages will be considered a plus
Proficiency in : MS Office 2010 / O365 & Windows 10
Proven experience in VPN, remote / wireless access connectivity configuration and maintenance
Familiarity with Local client configurations including SMS, SAP GUI
Good knowledge of internet security and data privacy principles
Experience in server management, network & cisco telephony configuration
Experience in Global system implementation projects would be an asset
Excellent communication, interpersonal skills, and customer centric attitude
Proven troubleshooting (diagnostic, analytical and problem-solving) skills
Hands-on profile with excellent prioritization skills that can operate unsupervised yet as part of a team
Respect instructions & procedures and operate efficiently within a complex business environment
What’s in it For You :
Competitive compensation & full benefits package (bonus, monthly meal allowance (meal card), hybrid working model, private health insurance for employee & family members, employee pension savings plan, free Ecolab products, Employee Assistance Program etc.)
Full training so that you soon become a real expert in what you do, carving your own career at Ecolab.
Excellent, team based working environment and an exciting chance to grow and develop your career in a world leading organization. 
