Technical Support Specialist
Athens, Attica, Greece
πριν από 5 μέρες


APN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill?

If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ’join our forces’’!

The role :

The Technical Support Specialist, will join our Technical Support Team (part of the Customer Service Dept) and support any hardware and software needs of our customers.

What we offer :

  • A competitive salary (based upon your super skills and experience)
  • A full-time contract
  • Annual bonus, upon performance
  • Smooth onboarding and continuous training on products and new systems
  • A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
  • A chance to grow within a fast-moving European Fintech Company
  • An easy access to metro station (location in Athens)
  • Why us?

    Because we are the first European entirely cloud-based neobank using Microsoft Azure with branches in 23 countries in Europe.

    Our mission is to change how businesses pay and get paid.

    Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes.

    Learn more about us here : Viva Wallet ( : Overview LinkedIn

    About you :

  • You are an excellent user (oral and written) of both English and Greek
  • You have worked for at least 1 - year as a 2nd level Technical Support Agent / IT support, preferably in the Banking / IT / Telecommunications industry
  • You are extra confident with technology and familiar with CRM systems, software and hardware
  • You have a passion for serving customers and act with ownership and professionalism
  • You love solving problems and resolving conflicts in a cool and constructive way
  • You are able to work independently but also as a member of a team
  • If you join our team as a Technical Support Specialist, you will :

  • be a Viva ambassador : act as 2nd level point of contact for any technical issues of our customers
  • be the escalation point for our 1st level Technical Support
  • offer the most suitable solution to customers’ issues and become their trusted partner
  • troubleshot POS, software, payment gateway and various other credit card processing applications
  • diagnose and resolve problems using documented procedures and checklist
  • be challenged to achieve predefined qualitative and quantitative targets
  • If you share our passion and our culture excites you, here is your opportunity to become a genuine ’Viva Wallet’’ ambassador! You are only a ’click’’ away from your dream job, so apply now and we will be more than happy to contact and learn more things about you!

    Αναφορά αυτής της εργασίας

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Φόρμα αίτησης