Ημερομηνία ανάρτησης αγγελίας : 25 / 7 / 2019
Our client is seeking a Customer Experience Manager () to work with a team on changing how customers think, acts and satisfies their needs.
Our client is one of the major multinational retail chains operating in Greece for the last decades.
You have an innate desire to bring a 360 view of our customers to the forefront of business and an instinct for both leading others and converting data from disparate sources into consumable and actionable insights
You will collaborate with a variety of teams across the business, developing long term relationships with internal stakeholders to identify high impact areas for further actions.
You will also work with a variety of business areas to collect insights to understand the needs, behaviours, desires and experience of customers.
As a core responsibility, you will create an impact on the organization by applying comprehensive knowledge of experience strategy principles, to synthesize customer research, robust data analytics, business modelling and competitive / market intelligence.
You are curious at heart, flexible, detail-oriented, and able to work under tight deadlines and approach your profession with a service orientation and desire to teach and inform others.
The ideal candidate has demonstrated insights and analytics experience is passionate about customer centricity and loves data