Job Brief and Purpose
The Reservations department is responsible for handling all Reservations enquiries to sell and provide the best experience to our Guests.
With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your managers;
with a professional approach towards our guests, members and other employees.
Main Duties and Tasks
Deliver to our guests a total passion and commitment to excellence
Take full responsibility with general enquiries, reservations, correspondence and updating guest’s history
Fully understand the reservation system
To be fully aware of all reservation systems to maximize average room rate and occupancy
To fully understand and operate the telephone and paging systems
To fully understand and operate the hotel property management system
To fully understand the bedrooms layout as well as their features and equipment
To have a very good understanding of the restaurant operation
To fully understand the different hotel tariffs and special offers
Ensure good communication with all departments with guest’s special requests and feedback whether good or bad
To be fully familiar with the hotel layout
To have a very good knowledge of the surrounding area in order to assist guests with their queries
To have an excellent product knowledge in order to increase sales whenever possible
Take responsibility for Provisional Reservations, ensuring all are sorted in good time
Take responsibility for ensuring room-type overbookings are sorted in good time
Ensure Groups are dealt with in a timely manner and approved by the GM or Operations Director before drawing up correct Group Contract
Ability to train all Reception staff on Reservation
Assist in the training / onboarding of new team members
Attend and participate in internal and external trainings (where necessary)
Wear appropriate protective clothing as needed
Be proactive in looking for any cost saving opportunities within the department (i.e. through controlling wastage and utilities)
Adhere to good safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb procedures
Develop and maintain positive and productive working relationships with other employees and departments including supporting all co-workers, treating them with dignity and respect
Carry out any reasonable task as requested by management and supervisors
Maintain the highest level of appearance at all times
Ability to work with little supervision and maintain a high level of performance
Customer-oriented and friendly
Working quickly without compromising quality
Attention to detail and a structured way of working
Physically fit as the job involves manual labour over long hours
Good English & Greek language skills
Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills.
By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
Soho Roc House offers a seasonal working contract from May to October.
Προσθήκη στα αγαπημένα
Κατάργηση από τα αγαπημένα
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