Customer Experience Team member
Fairplay Group
Αθήνα, GR
πριν από 2 μέρες
source : Kariera.gr

Περιγραφή Θέσης

Customer Experience Team member

  • This is an opportunity to join a fast-growing gaming brand focused on delivering optimal results for clients. Fairplay Group is a business services company which provides services including Digital and offline Marketing;
  • Website Design; Software Development and Customer Retention Management. Due to recent rapid growth of Betshop.gr, a brand owned by B2B Gaming Services Malta ltd, one of Fairplay top internal client, we are now looking to further expand the Customer Experience Team.

    Job Brief

    As an advisor of the Customer Experience Team your main responsibilities will be assisting our members and resolve their inquiries.

    You will be the primary point of contact for our prospects and registered

    members. It is critical that you help and provide them with professional, accurate, and timely resolution to their inquiries while maintaining a positive and friendly attitude.

    You will be reporting to the Supervisors.

    Responsibilities

  • Respond to live chat, emails, phones and social media from prospects or current members and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately
  • Resolve product or service problems by clarifying the customers’ complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or possible service improvements to management by collecting customer information and analyzing customer needs
  • Inform customers about new features and functionalities
  • Provide consistent feedback / reporting regarding overall customer satisfaction, tools and processes
  • Be always up to date with all the running promotions
  • Skills

  • Excellent multi-tasking and organizational skills
  • Experience in using a wide range of relevant IT packages
  • Excellent verbal and written communication skills, previous customer support and / or operations experience a huge plus
  • Positive attitude mingled with professionalism
  • Proven ability to manage a varied workload to achieve priorities and objectives
  • Excellent problem-solving skills
  • Fluent in Greek and high level of English written and spoken
  • Knowledge on sports and / or casino will be considered a plus
  • Be a team player is a must
  • Important Job Information

  • Employee Status : Regular
  • Work schedule : 5 days rota is applied over the 7 days, 8 hours shift, 24 / 7.
  • Primary Location : Athens
  • Salary Details : 800€
  • Job Availability : Immediate
  • Thank you for your application!

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