Customer Experience Team member
This is an opportunity to join a fast-growing gaming brand focused on delivering optimal results for clients. Fairplay Group is a business services company which provides services including Digital and offline Marketing;
Website Design; Software Development and Customer Retention Management. Due to recent rapid growth of Betshop.gr, a brand owned by B2B Gaming Services Malta ltd, one of Fairplay top internal client, we are now looking to further expand the Customer Experience Team.
As an advisor of the Customer Experience Team your main responsibilities will be assisting our members and resolve their inquiries.
You will be the primary point of contact for our prospects and registered
members. It is critical that you help and provide them with professional, accurate, and timely resolution to their inquiries while maintaining a positive and friendly attitude.
You will be reporting to the Supervisors.
Respond to live chat, emails, phones and social media from prospects or current members and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately
Resolve product or service problems by clarifying the customers’ complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution
Recommend potential products or possible service improvements to management by collecting customer information and analyzing customer needs
Inform customers about new features and functionalities
Provide consistent feedback / reporting regarding overall customer satisfaction, tools and processes
Be always up to date with all the running promotions
Excellent multi-tasking and organizational skills
Experience in using a wide range of relevant IT packages
Excellent verbal and written communication skills, previous customer support and / or operations experience a huge plus
Positive attitude mingled with professionalism
Proven ability to manage a varied workload to achieve priorities and objectives
Excellent problem-solving skills
Fluent in Greek and high level of English written and spoken
Knowledge on sports and / or casino will be considered a plus
Be a team player is a must
Important Job Information
Employee Status : Regular
Work schedule : 5 days rota is applied over the 7 days, 8 hours shift, 24 / 7.
Primary Location : Athens
Salary Details : 800€
Job Availability : Immediate
Thank you for your application!