Our Fleet Operations is looking for a people-focused Fleet Shift Supervisor that excels in a fast-paced environment with high-volume workforce and is excited to roll up sleeves and lead from the front line.
If this sounds like you, let's talk!
In this role, you will secure the provision of best quality service in your assigned area / zone, in close cooperation with fellow Fleet Shift Supervisors, under the guidance of Fleet Operations Manager.
You will work with Fleet HR Manager, Fleet Performance and Fleet Engagement Specialist to improve the fleet's experience and ensure that the fleet is set up for success to work safely and productively, while maintaining engagement.
Last but not least, in close collaboration with the Fleet Performance Team, you will facilitate the proper staffing for your assigned zones.
What you'll do :
Lead your team of Captains in their respective area / zone
Act as the main communication bridge between the Riders and the Operations team, by solving inbound contacts and rider pain points and securing that the fleet is supported and feel valued at all times
Provide prompt support to the fleet for any kind of request received via our ticketing system
Diagnose and address fleet problems quickly, have foresight into potential issues and guide the team accordingly in hitting work pace
Monitor fleet's performance and engagement, and provide detailed feedback, support and guidance
Properly implement procedures, policies and standards related to fleet management (incl. safety, compliance, emergency response)
Communicate best quality service to the Captains, help them break it down to actions for Riders of the assigned zone and conduct weekly catch up meetings
Proven experience working with high-volume and complex teams in a fast-paced environment
Effective communicator who is an attentive listener
Ability to influence & inspire team members
Conflict resolution and negotiation skills
Ability to work under tight deadlines
Coordination and task management skills
Strong computer skills, great competency in MS Excel
Experience in last mile delivery or relevant field will be a plus
BSc degree will be a plus
We recognize good work and we want our people to feel appreciated! That's why we offer an attractive remuneration package for what you bring in!
We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and / or food supplies.
We are efooders after all!
We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!
We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!
Are you a cappuccino lover ? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
If you want to stay in shape ️ , our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!
Life efood :
At efood, no day is the same as the one before!
efooders know that working and having a good time aren't the opposite and that's why every day at efood is a new adventure!
We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society.
We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)
Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! In 2021, we were honored with a 3rd place award from the Great Place to Work® Institute
Hungry enough to join us?
Apply for this job