Reservations Agent
Epoque Collection Hospitality Services
Αθήνα, Ελλάδα
πριν από 5 ώρες
source : Greek Travel Pages

Περίληψη

a Hotel Management Company in Greece, is currently seeking for a dynamic and experienced Reservations Agent to join company’s new, prestigious 5* hotel located in the center of Athens.

Main Tasks and Responsibilities

  • Respond to all telephone, email and walk-in inquiries regarding Rooms, F&B and Spa in a professional way.
  • Closely following up on all reservations-related inquiries within a 24-hour response time.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
  • Up sell rooms when possible.

  • Create and maintain reservation records within the Hotel PMS Opera.
  • Call for occupancy at area hotels.
  • Ensure special handling of repeaters and VIP guests.
  • Monitors and coordinates group reservations under the guidance of the Reservations Manager
  • Follow up on tentative bookings and update reservation status.
  • Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy.
  • Maintain accurate files and reports.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
  • Required Qualifications

  • Bachelor’s degree or Diploma in Hospitality Management or related.
  • Previous work experience as a Reservations Agent in 5* hotels
  • Computer literacy & knowledge of Hospitality PMS software (preferably Opera).
  • Fluency in Greek & English, both oral and written.
  • Excellent time management, organizational skills & multitasking
  • Demonstrated customer service skills.
  • Outstanding interpersonal and networking skills; must be able to build and maintain effective working relationships with customers, partners, suppliers and team members.
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