German-speaking Technical Support Engineer in Greece
Multilingual Jobs Worldwide
Athens, Greece
πριν από 3 μέρες
source : Europe Language Jobs

Description

Are you looking for a new challenge? Our client is looking for a German-speaking Technical Support Engineer to join their team in Athens!

The Role

As a Technical Support Engineer, your role is to handle customer issues with empathy and efficiency. You're a tech-wizard with a detailed understanding of Microsoft products and tools.

Besides speaking your native language German, you also need to be fluent in English. The role consists of handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat).

It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

You will also be performing data entry and using several software programs.

The Requirements

As a Technical Support Engineer, you would need to have expertise and a broad understanding of technology including :

Windows Autopilot

PKI (SCEP) infrastructure

Mobile Threat Defence partners

Defender ATP

Office products (W / X / P, Outlook, Onedrive)

Conditional Access

VPN and networking both native and from a group of third parties

Furthermore, the following skills are required :

Previous Customer / Technical Service experience in the technology industry B2B Billing experience is preferred

Expertise in areas like TCP / IP networking, switches, routers, firewalls and protocols, Exchange, Active Directory, ADFS experience and Skype for Business hybrid deployments

Strong technical leadership and relationship building skills to create, reinforce, motivate and guide customers and partners

A broad knowledge of Office 365’s technical architecture. Familiarity and technical understanding of the support experience and process

The knowledge to articulate why the cloud and Office 365, in particular, are a transformational industry change

Ability to work in complex and ambiguous environments where multiple applications and tools are used

Technical expertise supporting Windows Operating Systems

Foundation knowledge of Directory Services and Active Directory

Foundation knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and DNS

Technical expertise with PowerShell

Experience reading logs like network capture

The Benefits

Relocation package that includes : Airplane ticket to Athens, 2 weeks free accommodation, agency support to find a new place to live, taxi from the airport

Free support from the Employee Relations Department during the hiring process, with regards to your social security number, health insurance (IKA), tax number, and bank account, etc.

Paid trainings to keep you up to date on products and procedures

In-house doctor and medical insurance

Excellent career advancement opportunities

International work environment

Company-organised festivals, parties and excursions throughout the year

Enjoy discounts all over Athens

Why move to Athens?

The vibrant capital of Greece is one of the oldest cities in the world. Immerse yourself in the history, unwind in one of the many parks or head to the ocean to soak up the sun.

The proximity to stunning islands like Santorini or Mykonos will make your weekend getaways unforgettable.

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

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