German Technical Support Specialist - Greece
Cross Border Talents
Athens, Greece
πριν από 6 μέρες
source : Europe Language Jobs

Description

Cross Border Talents is looking for German speakers to work in Athens, Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor :

  • Respond and record consumer inquiries / questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.
  • Requirements

  • Fluency in German (C2 level or Native)
  • Good knowledge of English (B2 level);
  • Typing Speed : 20 words per minute.
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility;
  • Strong troubleshooting skills;
  • Offer

  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with Performance Bonus;
  • Working hours : 40h per week is 8 hours per day / 5 days a week;
  • Greek lessons
  • Relocation package for candidates applying from abroad :

  • Paid travel Expenses;
  • Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
  • Free Real Estate Agency Fee
  • Are you already based in Greece? We also have remote positions for you, apply now!

    Skills

    Techincal Advisor Customer Relationships Customer Support German German jobs in Greece Customer Service Agent English Problem-Solving

    Entry level

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