User Excellence Specialist
efood
Athens, Attica, Greece
πριν από 2 μέρες

Description

We are looking for a skilled User Excellence Specialist to join us and be part of our rapidly growing Logistics team.

Responsibilities :

  • You will be working closely with Performance Manager to provide a better experience to our customers through more efficient logistics and fleet management
  • Monitor, analyze & improve minimum order value setup sanity and propose optimizations
  • Monitor, analyze & improve delivery fee setup sanity and propose optimizations
  • You will also be responsible for monitoring and analyzing user trends, CVRs, mCVRS and user elasticity, find relationships between user behavior, NPS and logistic performance kpis;
  • as well as propose setup changes based on those findings

  • Analyze and track KPIs to improve operations performance, through clear review and process improvement on efficiency and bring the customer experience to the next level
  • With support of the performance manager : adjust the compensation and ranking
  • Support the roll-out of new product features
  • Other special projects to improve user experience
  • Requirements :

  • Bachelor’s or Master degree in Economics, Business, Mathematics, Engineering or any other quantitative similar field from top universities globally.
  • A minimum of 2 years of experience in a fast-paced environment, ideally within logistics or e-commerce
  • You have strong interpersonal skills, work independently and are reliable
  • Strong analytical skills. Loves numbers, see trends and transform them to meaningful insight.
  • Open minded and eager to learn even the most minimal detail of the business
  • Willing to question the status quo when needed
  • Kind reminder :

  • we are dynamic, you need to be a doer and should be able to adapt constantly to many changes
  • We have lots of data, you like to play with it and make decisions upon that
  • We offer :

  • Competitive remuneration scheme
  • Meal coupons
  • Private Medical & Life Insurance
  • Career development opportunities
  • Free fitness courses (remote sessions included)
  • Your life efood :

    You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.

    You will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.

    In 2021, we were honored with a 3rd place award from the Great Place to Work® Institute

    Daily routine will be a thing of the past, as no day will be the same as the one before.

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