We are looking for a skilled User Excellence Specialist to join us and be part of our rapidly growing Logistics team.
You will be working closely with Performance Manager to provide a better experience to our customers through more efficient logistics and fleet management
Monitor, analyze & improve minimum order value setup sanity and propose optimizations
Monitor, analyze & improve delivery fee setup sanity and propose optimizations
You will also be responsible for monitoring and analyzing user trends, CVRs, mCVRS and user elasticity, find relationships between user behavior, NPS and logistic performance kpis;
as well as propose setup changes based on those findings
Analyze and track KPIs to improve operations performance, through clear review and process improvement on efficiency and bring the customer experience to the next level
With support of the performance manager : adjust the compensation and ranking
Support the roll-out of new product features
Other special projects to improve user experience
Bachelor’s or Master degree in Economics, Business, Mathematics, Engineering or any other quantitative similar field from top universities globally.
A minimum of 2 years of experience in a fast-paced environment, ideally within logistics or e-commerce
You have strong interpersonal skills, work independently and are reliable
Strong analytical skills. Loves numbers, see trends and transform them to meaningful insight.
Open minded and eager to learn even the most minimal detail of the business
Willing to question the status quo when needed
Kind reminder :
we are dynamic, you need to be a doer and should be able to adapt constantly to many changes
We have lots of data, you like to play with it and make decisions upon that
We offer :
Competitive remuneration scheme
Private Medical & Life Insurance
Career development opportunities
Free fitness courses (remote sessions included)
Your life efood :
You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
You will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.
In 2021, we were honored with a 3rd place award from the Great Place to Work® Institute
Daily routine will be a thing of the past, as no day will be the same as the one before.