The Veeam Backup and Replication ( VBR ) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production.
The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
Your tasks will include :
Performing troubleshooting and analysis, including log file investigation;
Acting as a technical focal point in relationships to fellow IT Professionals;
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break / fix scenario and educating the customer by explaining for the process and interaction works;
Documenting of all customer interactions accurately and within SLA in our CRM tool.
What we expect from you :
Fluent German & English (reading / writing / speaking);
Advanced user or administrative level with the following areas : Windows OS 2008(r2) / 2012(r2) / 2016;
Practical knowledge of TCP / IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS);
As a plus, UNIX and / or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL / Oracle);
Ability to quickly learn, understand and explain technical information;
Ability and desire to take ownership of client issues through resolution;
Excellent time management skills;
Ability to work in a fast-paced environment.
Excellent professional and career opportunities in the international team of talented and energetic people.
Competitive salary and regular pay rises, (welcome bonus in the amount of 2 monthly gross salaries).
Generous benefits package from the very first day of your employment including : premium healthcare program for you and your children, sick days, additional payments for sick leave, meal tickets, MultiSport card, public transport pass, cell phone contract.
Cafeteria Benefit Plan an additional annual budget that you can spend on a variety of benefits such as travel, sport, wellness, education and many more.
Flexible working hours, no bureaucracy or formalism.
Professional trainings and education, including courses and conferences, English & Czech classes, internal meetups and unlimited access to online library
Work permit assistance.
Relocation package for non-Prague candidates : one-time additional salary payment and one way transport to Prague for the applicant and family.