Customer Support Specialist
Speakit
Αθήνα, Greece
πριν από 4 μέρες
source : Careernet.gr

Description

Do you speak Spanish or Portuguese?

On behalf of our client, we're looking for a to join the dynamic and diverse team of one of the biggest multinational companies in the world!

You will be acting as a liaison between customers and the company. The successful candidate for this role will have a strong command of the company’s customer service policies, while offering quick and accurate assistance to customers.

Empathy, patience and a great communicator, with a problem-solving attitude, are the assets that will drive you to success!

If what you read describes you, apply now!

As a Customer Support Specialist you will need to :

  • Deliver high quality support in Spanish or Portuguese : provide accurate and complete information by using the right methods / tools
  • Manage large amounts of incoming calls & emails
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions
  • Identify and assess customers’ needs to achieve satisfaction
  • Requirements

  • Native / near-native level of Spanish or Portuguese
  • B2 level of English
  • Tech savvy, curious about new technologies
  • Flexibility to work night shifts / weekend shifts (if applicable)
  • Bachelor's degree
  • Previous customer service experience is an advantage
  • Benefits

  • Excellent remuneration package (Gross per month : 1,050 - 1,200€)
  • Work from home position
  • 14 salaries per year
  • Bonus based on performance
  • Great career progression opportunities
  • Public health insurance
  • A multicultural work environment
  • Ongoing training that will enrich your skills and abilities
  • Work from home policy
  • Onsite canteen and casual dress code
  • Free Greek lessons
  • Αναφορά αυτής της εργασίας
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