Customer Experience & Service Design Manager
Ernst & Young Global Limited
Athens, GR
πριν από 5 μέρες

Today’s companies are experiencing unprecedented digital growth as digital-physical systems, powered by Internet of Things and fueled by data, create a fully interconnected society.

Increasing customer demands require companies to create a seamless experience across all channels. It’s an increasingly complex, digitized, fast-

changing and interconnected world and as part of the Customer Digital practice, you’ll help leading companies across industries strategize and execute on their future vision and experience.

The opportunity With rapid growth across digital, we’re looking for people in a wide range of focused areas. So whether you’re interested in digital transformation, experience design, digital program activation, we have a role for you.

Whichever you choose, you can expect to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business.

This is also an opportunity to get in on the ground floor as our practice expands and be a part of creating and executing a vision for the future in an entrepreneurial environment within the larger firm.

Your Key Responsibilities In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues.

Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high quality work products.

As a Manager in our Customer and Digital practice, you will oversee the development and execution of the customer experience and / or digital vision for client service delivery.

Skills and attributes for success

  • Act as an advocate and leader in the customer experience design. Provide direction on client deliverables, including customer personas, journey maps, and roadmaps.
  • Deep knowledge and experience using design thinking techniques to solve complex business problems with simple, industry-
  • leading design solutions.

  • Provide strategic direction, working with engagement team to manage client expectations in line with the overall strategic vision.
  • Cultivate and manage business development opportunities throughout the sales lifecycle, assuming responsibility for managing key client relationships.
  • Ability to foster an innovative and inclusive team-oriented work environment, taking an active role in mentoring junior level consultants.
  • To qualify for the role you must have

  • A bachelor's degree with 7-10 years of work experience in Customer or User Experience Strategy / Research, Business Strategy, Product Design practices of a consulting firm or a digital agency
  • Experience that spans across UX, business, operations, web engineering, and design. That is, you should feel comfortable talking to other business, UX, design, developers and technology stakeholders.
  • Advanced knowledge of Adobe Creative Suite, Axure, InVision, Keynote, OmniGraffle, Sketch or other design technologies.
  • Significant people management experience with leading project teams and managing direct reports within an organization.
  • What we are looking for What’s most important is that you’re dedicated to working with your colleagues as part of a high-

    performing team. You’ll need to demonstrate enthusiasm, high motivation and passion to develop fast in a multinational working environment.

    You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential.

    If you’ve got the right combination of technical knowledge and communication skills, this role is for you. What working at EY offers We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer :

  • Plenty of training opportunities
  • A clear path of progression, tailored to your own unique talents and ambitions
  • Exposure to colleagues and senior stakeholders across the business
  • The freedom and flexibility to handle your role in a way that’s right for you
  • EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

    While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

    About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.

    That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.

    Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

    If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world.

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