Job Overview :
Would you like to help people become more confident and spread smiles and positivity all over the world?
Do you have strong German and English language skills? Then this is for YOU!
European Language Jobs Greece collaborates with the worlds’ leading dental aligner therapy company and we are looking for people to join our German Customer Support Team in Athens, Greece.
We’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?
As a Customer Care Specialist , you will be answering customer’s questions, providing key product information, reminder calls, and solving problems to ensure customer happiness!
What your responsibilities will be :
Respond to all calls and emails with a sense of urgency, in German
Ensure every call makes the customer Smile!
Research accounts and determine best course of action
Provide records and timelines
Provide customers with accurate data forms
Process refunds and cancellations
Gather and provide customer records
Maintain organized tracking of all assigned cases
Utilizing problem-solving skills to find timely and effective solutions for customers
It will really make us smile if you have :
Ability to Empathize with Customers
Ability to communicate clearly and effectively, both oral and written
Proficient typing and computer skills
Sales and / or customer service experience
Excellent accuracy and attention to detail
A Team Player’ attitude
Basic math proficiency
A self-starter personality that can thrive in the fast-paced environment of a rapidly growing startup company.
What we offer :
Complete support to help you ease your relocation to Greece ( we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you )
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors