Keyvoto is looking for a driven and passionate Customer Care Specialist to communicate with our customers. Are you enthusiastic and energetic?
Do you enjoy helping people and providing solutions?
As a Customer Care Specialist, you will be responsible for communicating with both our end-users and partners, making sure they receive the best customer experience.
Your daily activities :
Helping existing customers as well as those interested in our services via phone, e-mail, or chat
Networking with other departments and partners to find quick and effective solutions to any issue
Keeping records of customer interactions as well as processing customer accounts and file documents
Generating sales leads that develop into new customers
Using our customers’ feedback and recognizing our products and internal processes’ potential for improvement.
Responsibilities :
To communicate with customers via phone, chat & e-mail
To track and follow cases in order to ensure they are closed in an efficient and timely manner
To ensure our customers’ satisfaction and success within the company
To provide and maintain strong professional relationships between all partners, showing empathy at all times
To reach the company’s targets as set out by the client statement of work as well as internal targets
To keep records of customer interactions
Requirements :
Strong customer / client orientation
Tech-savvy , hard-working, and a team player
Friendly and solution-oriented way of working.
Remains concentrated and detail-oriented under pressure
Strong understanding of customer expectations with a focus on quality-driven support.
Computer skills and the ability to use MS Office equipment.
Excellent command of both written and spoken English
Emotional Intelligence
Nice to have :
A Bachelor's degree will be considered a plus.
Prior experience in customer service will be considered a plus .
Benefits :
Working 100% Remotely
Career development opportunities
Unique employee experience
Friendly, casual environment and open culture
Opportunity to fast-track your career as the team & company grows
Work-life balance
So, why Keyvoto, you might ask :
Keyvoto is a product experience platform , that is the meeting point of retailers with their suppliers. Knowing that people work best in different ways, we foster a collaborative culture with talented individuals coming from diverse backgrounds and thinking styles.
That’s why we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
As a company, innovative thinking , diverse insights , and, genuinely , a distinctive level of customer service through our expertise and professionalism, is our main goal.
We believe that a culture built on trust , respect, and equality will enable us to live our values, achieve our ambitions and deliver our purpose.
We share a passion for creating opportunities for our people to flourish & succeed whatever their background. Thus, we seek that kind of passion and want you to be part of our team, teach you anything we know, invest in you , build a fundamental partnership and accompany you to achieve your greatest potential .
