Flemish Speaking Call Center Advisor - Greece
SpotOn Connections
Athens, Greece
πριν από 22 ώρες

Job description

Flemish Speaking Call Center Advisor - Athens

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

Work Responsibilities :

  • Be at the forefront of the business, operating via telephone / email to support customers
  • Establish positive engagement with the customers, build relationships and demonstrate fair treatment
  • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
  • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
  • Provide guidance to customers on the availability of free money advice
  • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
  • Knowledge and skills :

  • Experience in customer service, contact center experience is desirable
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
  • Service oriented and problem solving mindset
  • Patience and calmness in all situations
  • Ability to work both independently and as a member of a team
  • Desire and energy striving for excellence and quality within the business
  • Native / Proficient Language skills
  • English Language Skills (B2 level or above)
  • Αναφορά αυτής της εργασίας

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