Voice / Collaboration Services Engineer
Position Summary & Responsibilities
to the Supervisor of Network Services, this position will be the senior
technical resource for the Network and Collaboration Team. In this role, the
Senior Collaboration Engineer is responsible for providing technical direction
for the Network Services Team including providing VoIP / AV / Video Conferencing
design, implementation and support of collaboration initiatives. This position
requires the Senior Engineer to perform functions such as design, engineer,
install, troubleshoot, repair, test, support, monitoring, facilitating, reporting,
documenting, training, working with VoIP, A / V, Video vendors, Legacy Voice
vendors and perform preventative maintenance services as needed.
team members (including integrators / partners as needed) in relationship to
Voice, AV and Video and other collaboration technologies.
create, maintain, and implement collaboration engineering standards.
and changes in field.
SME and help incorporate the team’s strategies and design concepts into
collaboration systems as needed.
services, protocols, and standards in support of procurement and development
designs and implementations.
new / upgraded collaboration projects.
associated training for collaboration technologies.
status reports, project timekeeping, project recharging, project management
Cisco VOIP solutions.
unity Express, CME and UCCX systems across the enterprise.
the organization’s LANs, WANs, Wireless communications, VoIP and security
performance of company voice and collaboration systems.
on performance and recommend enhancements to meet new or changing voice / collaboration
hardware and equipment, including
Unity Connection, Cisco unity Express, CME, UCCX, routers, switches, etc.
Extension Mobility, Unified Mobility.
and monitoring global VoIP network.
post-implementation issues - providing hyper-care support.
feasibility study and risk assessments.
technical design changes as needed.
and Configuration of CUCM, CME and CUC.
or replacement of network infrastructure components.
protocols, and standards in support of network procurement and development
associated training for network
sciences or related field and 5-7 years of experience; or 7-10 years relevant
configure, troubleshoot and maintain Cisco Unified Communication Manager.
configure, troubleshoot and maintain Cisco Call Manager Express.
and previous experience with VoIP infrastructure.
with routing protocols such as EIGRP, OSPF & BGP are required.
protocols, and standards such as Ethernet, VoIP, LAN, WAN, TCP / IP, T / DS / OC,
802.11x, and so on.
employees including, but not limited to telephony, PCs, wireless networking,
WiFi, and Smartphone
Unity Connection , Cisco unity Express, CME and UCCX
necessary, and begins discussions with IT management and business / functional
partners to identify needed improvements to the solution / service framework.
workflows to leverage the expertise of individuals, and promotes a team
approach to achieve common goals.
approved industry frameworks within his or her domain or country that support
best practices and standardization and meet requirements for risk, security,
maintenance, scalability, and performance. Initiates conversations with his / her
manager and customers / partners when new, customized or non-standard solutions
may be necessary.
and transparent, and demonstrating results that the customer, business or
computing issues as required.
language to non-technical staff and end users.
tasks in a high-pressure environment.
analytical & problem solving skills.