Voice / Collaboration Services Engineer
ITT Bornemann
Athens, Greece
πριν από 2 μέρες


Voice / Collaboration Services Engineer


Position Summary & Responsibilities


to the Supervisor of Network Services, this position will be the senior

technical resource for the Network and Collaboration Team. In this role, the

Senior Collaboration Engineer is responsible for providing technical direction

for the Network Services Team including providing VoIP / AV / Video Conferencing

design, implementation and support of collaboration initiatives. This position

requires the Senior Engineer to perform functions such as design, engineer,

install, troubleshoot, repair, test, support, monitoring, facilitating, reporting,

documenting, training, working with VoIP, A / V, Video vendors, Legacy Voice

vendors and perform preventative maintenance services as needed.


  • Provide technical direction and oversight to
  • team members (including integrators / partners as needed) in relationship to

    Voice, AV and Video and other collaboration technologies.

  • Provide / Lead engineering and technical input to
  • create, maintain, and implement collaboration engineering standards.

  • Support / resolve video conferencing / AV field
  • incident tickets.

  • Support / lead voice and video system moves, adds
  • and changes in field.

  • Participate in assignments and projects with
  • minimal direction.

  • Participate in projects as the Collaboration Area(s)
  • SME and help incorporate the team’s strategies and design concepts into


  • Provide peer training and reviews on
  • collaboration systems as needed.

  • Conduct research on collaboration products,
  • services, protocols, and standards in support of procurement and development


  • Drive Voice / Collaboration technologies POC
  • designs and implementations.

  • Provide design / engineering / project leadership on
  • new / upgraded collaboration projects.

  • Produce architectural and engineering documentation.
  • Perform project management as needed.
  • Develop and implement policies, procedures, and
  • associated training for collaboration technologies.

  • Must comply with all company policies including
  • status reports, project timekeeping, project recharging, project management

    reports, etc.

    Operational Management

  • Installing, configuring and troubleshooting
  • Cisco VOIP solutions.

  • Management of CUCM, Unity Connection, Cisco
  • unity Express, CME and UCCX systems across the enterprise.

  • Monitor and analyze network performance across
  • the organization’s LANs, WANs, Wireless communications, VoIP and security


  • Ensure the stable operation and efficient
  • performance of company voice and collaboration systems.

  • Monitor system capacity to determine its effect
  • on performance and recommend enhancements to meet new or changing voice / collaboration


  • Identify and remedy network performance
  • bottlenecks.

  • Install and configure all voice / collaboration
  • hardware and equipment, including


    Unity Connection, Cisco unity Express, CME, UCCX, routers, switches, etc.

  • Maintaining CUCM Clustering, Device Mobility,
  • Extension Mobility, Unified Mobility.

  • Managing
  • and monitoring global VoIP network.

  • Resolving
  • post-implementation issues - providing hyper-care support.

  • Perform
  • feasibility study and risk assessments.

  • Suggest
  • technical design changes as needed.

  • Installation
  • and Configuration of CUCM, CME and CUC.


  • Plan and implement any improvement, modification,
  • or replacement of network infrastructure components.

  • Conduct research on network products, services,
  • protocols, and standards in support of network procurement and development


  • Develop and implement policies, procedures, and
  • associated training for network

  • Ability to cross-train / mentor other team members
  • Position Requirements


  • College Degree in computer science, information
  • sciences or related field and 5-7 years of experience; or 7-10 years relevant


  • Current Cisco Voice / VoIP certification preferred
  • Current CCNA certification is required.
  • CCNP or CCDP certification is a plus.
  • CCIE certification is a plus.
  • Ability to
  • configure, troubleshoot and maintain Cisco Unified Communication Manager.

  • Ability to
  • configure, troubleshoot and maintain Cisco Call Manager Express.

  • Knowledge
  • and previous experience with VoIP infrastructure.

  • Hands-on experience with QoS.
  • Experience
  • with routing protocols such as EIGRP, OSPF & BGP are required.

  • Hands-on technical knowledge of network systems,
  • protocols, and standards such as Ethernet, VoIP, LAN, WAN, TCP / IP, T / DS / OC,

    802.11x, and so on.

  • Expertise in technologies used to enable remote
  • employees including, but not limited to telephony, PCs, wireless networking,

    WiFi, and Smartphone

  • Hands-on knowledge of the configuration of CUCM,
  • Unity Connection , Cisco unity Express, CME and UCCX

    Personal Attributes

  • Understands when new or alternate solutions are
  • necessary, and begins discussions with IT management and business / functional

    partners to identify needed improvements to the solution / service framework.

  • Shares information proactively, directs
  • workflows to leverage the expertise of individuals, and promotes a team

    approach to achieve common goals.

  • Provides solutions / services that conform to
  • approved industry frameworks within his or her domain or country that support

    best practices and standardization and meet requirements for risk, security,

    maintenance, scalability, and performance. Initiates conversations with his / her

    manager and customers / partners when new, customized or non-standard solutions

    may be necessary.

  • Gains trust by listening effectively, being open
  • and transparent, and demonstrating results that the customer, business or

    function values.

  • Exceptional written and oral communication
  • skills.

  • Strong documentation skills.
  • Ability to conduct research into a wide range of
  • computing issues as required.

  • Ability to absorb and retain information
  • quickly.

  • Ability to present ideas in user-friendly
  • language to non-technical staff and end users.

  • Keen attention to detail.
  • Ability to effectively prioritize and execute
  • tasks in a high-pressure environment.

  • Experience working in a team-oriented,
  • collaborative environment.

  • Self-directed, Self-starter and strong
  • analytical & problem solving skills.

  • Fluency in English is required
  • Αναφορά αυτής της εργασίας

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