Customer Support Superhero 🌟
Experiencegift
Athens, I, GR
πριν από 6 μέρες

Customer Support Superhero

Hey, there you are! We've been expecting you.

We were awarded 1st place by the Deloitte Fast 50 award in 2019 for growth and innovation, 7th place in 2020, and we’ve continued our growth through Covid times.

This is us, nice to meet you!

Experiencegift is home to Hotelgift, Flightgift, and Activitygift. Our gift cards can be redeemed for over 550,000 hotels, 300 airlines, and 50,000 activities worldwide.

We believe in experiences over things. Our mission is to enable our customers to spread joy by gifting experiences that can be redeemed whenever, wherever.

Presently, we're on the lookout for a driven Customer Support Specialist to assist our customers with their requests when using our products and services.

Straight from the source :

Our lovely colleague Konstantinos who joined us recently as a customer support superhero said when we asked him why he decided to join us :

When I first found out about Experiencegift, every single piece of information I got was more than enough to convince me.

Take a quick glimpse into our social media, and you will understand the why.

Feeling valued and welcomed from day one, threw away all those things that make us stressed and full of doubts about the future.

Professionalism, a bunch of amenities, surrounded by people who smile and help you become the best version of yourself day by day can merely sum up my experience. Like a gift!

What makes the role so great : ️

As a Customer Success Crew Member, you will be responsible to create and maintain a smooth customer success journey by replying to any of their queries.

Using your soft skills and problem-solving skills, you will quickly analyze a case, find and clearly communicate all potential solutions, ensuring the highest levels of customer satisfaction.

You will have a lot of space in order to suggest new best practices! You’ll learn to handle different tools and support people from other countries! What an international exposure!

You're a good fit because this perfectly describes you :

You have experience in Customer Support (1-3 years preferred)

You have excellent verbal and written communication skills

You want to deliver the utmost experience to our customers

Hello, multitasker! You are a natural problem solver and you are able to handle various problems at the same time and resolve them efficiently.

Wolf or Lion? Proactive, driven, able to work independently and accurately with a 'hands-on' mentality

Native or bilingual English (an extra European language will be a great plus)

On top of everything Konstantinos mentioned, what else is waiting for you?

An opportunity for significant & fast impact

High-end new laptop

Space to develop your own ideas and projects

A young, fast-growing international team

Paid Light lunch in our offices

Extra five days as annual leave

Paid public transport card

An amazing office at the heart of Athens

So, are you detail-oriented, with superb communication and organization skills, and looking for a full-time role (40 hours per week) based in our Athens office?

Choose your shift and start your journey with us!

Apply now! We’re looking forward to meeting you!

You have experience in Customer Support (1-3 years preferred)

You have excellent verbal and written communication skills

You want to deliver the utmost experience to our customers

Hello, multitasker! You are a natural problem solver and you are able to handle various problems at the same time and resolve them efficiently.

Wolf or Lion? Proactive, driven, able to work independently and accurately with a 'hands-on' mentality

Native or bilingual English (an extra European language will be a great plus)

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