Guest Service Team Member(Food and Beverage)
Accor
Athens, Attica, Greece
πριν από 6 μέρες

Position

  • Behaves and acts in an exemplary fashion, embodying the brand mindset
  • This is a multi-skilled role incorporating both Front Office and Food and Beverage Duties in line with the business demands
  • You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands on role
  • Welcomes guests and fosters customer loyalty though his / her friendly manner
  • Handles and resolves any guest complaints
  • Provides guests with a single point of contact throughout their stay
  • Ready to assist at any stage of the guests stay
  • Working in the Food and Beverage outlets including Breakfast, Bar, Lunch and Dinner
  • Customer Relations

  • Provides a friendly and personalized welcome for guests
  • Offers an attentive service to guests, adapting to each guests specific requirements
  • Heeds any remarks made by guests and ensures follow-up
  • Promotes the hotels F&B and leisure offers
  • Conveys the image of the hotel and the hotel brand
  • Fluent in Greek and English, written and spoken.
  • Good Knowledge of French would be an asset.
  • Professional techniques / Production

  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls and Reservations
  • Applies the procedure of internal audit
  • Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the Guest Services Team
  • Handle reservations
  • Serve in all Food & Beverage areas
  • Be familiar with the local area and ready to recommend local services to guests
  • Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
  • Respects instructions and safety guidelines for the equipment used
  • Applies the hotels security regulations (in case of fire etc.)
  • Respects the hotel commitments to the Environment Charter (saving energy, recycling, sorting waste etc)
  • Αναφορά αυτής της εργασίας
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