Guest Service Team Member(Food and Beverage)

Accor

Athens, Attica, Greece

πριν από 6 μέρες

Position

Behaves and acts in an exemplary fashion, embodying the brand mindset

This is a multi-skilled role incorporating both Front Office and Food and Beverage Duties in line with the business demands

You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands on role

Welcomes guests and fosters customer loyalty though his / her friendly manner

Handles and resolves any guest complaints

Provides guests with a single point of contact throughout their stay

Ready to assist at any stage of the guests stay

Working in the Food and Beverage outlets including Breakfast, Bar, Lunch and Dinner

Customer Relations

Provides a friendly and personalized welcome for guests

Offers an attentive service to guests, adapting to each guests specific requirements

Heeds any remarks made by guests and ensures follow-up

Promotes the hotels F&B and leisure offers

Conveys the image of the hotel and the hotel brand

Fluent in Greek and English, written and spoken.

Good Knowledge of French would be an asset.

Professional techniques / Production

Informs guests about the formalities, any special conditions relating to their stay and the services available

Handles phone calls and Reservations

Applies the procedure of internal audit

Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the Guest Services Team

Handle reservations

Serve in all Food & Beverage areas

Be familiar with the local area and ready to recommend local services to guests

Hygiene / Personal safety / Environment

Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations

Respects instructions and safety guidelines for the equipment used

Applies the hotels security regulations (in case of fire etc.)

Respects the hotel commitments to the Environment Charter (saving energy, recycling, sorting waste etc)

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