Senior Sales Executive (Consumer Electronics)
Optimal HR Group
Athens, GR
πριν από 2 μέρες

Optimal HR Group on behalf of ELPEDISON, a leading Energy & Utilities organization, is looking to recruit an experienced Collection Specialist .

The Collection Specialist will execute all necessary daily activities regarding the administration of customer payments and ensure the accuracy of information concerning customer balances.

Also, he / she will implement the required actions for the execution of collection & dunning cycles for EL & NG (company's systems & network operation platforms) and ensure the correct implementation based on the company's policies and the current regulation.

Responsibilities

  • Administering the payment processing by updating the billing system daily with customer payments from all payment channels, reviewing, identifying, correcting errors, and cooperating with the financial institution in case clarification is needed.
  • Handling the end-to-end administration process for dunning requests (cut-off, cease of supply, recalls etc.) to the Distribution Network Operator platforms both for EL & NG, monitoring the progress and proceeds to follow up with the DNO to ensure the timely execution of dunning requests.
  • Supporting at secondary level and solving customer requests concerning the Collection Department, mostly through CRM activities or through direct calls, if necessary, especially in cases of significant customers.
  • Performing User Acceptance Tests when new system applications are tested, or system bugs are corrected.
  • Supporting in Management of Settlement requests (outside policy) by contacting customers, communicating settlement’s request’s feedback, and receiving the first payment.
  • Providing information and support to the Credit Department for Law firm Offices concerning customer requests, payment issues and dunning actions.
  • Handling Payment Corrections Management process by reviewing activities assigned to collection, comparing payments, updating the billing system, and recording a solution’s explanation note.
  • Requirements

  • ATEI or AEI degree in Business or in a related field
  • 2 years of relevant working experience
  • Fluency in English
  • Excellent knowledge of MS Office
  • Excellent analytical thinking and procedures oriented Very good analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong teamwork and discipline
  • Excellent communication & interpersonal skills
  • Benefits

    The company offers an attractive remuneration package and a stable working environment for an extensive professional growth.

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