BUSINESS PROCESS ASSISTANT
FRABA Group
Athens, Greece
πριν από 3 ώρες
source : Just Join IT

Office 365 (junior)

Customer Support (regular)

English (advanced)

SERVICE PROVIDER BUSINESS SOFTWARE / BUSINESS PROCESS ASSISTANT

Company

FRABA is a group of enterprises focused on providing advanced products for the motion control and industrial automation market.

With subsidiaries in Heerlen / The Netherlands, Aachen and Cologne / Germany, Slubice / Poland, Hamilton NJ / USA and Singapore, FRABA is offering global support to its customers worldwide.

Competence

It is our philosophy to offer a challenging yet rewarding work environment for every employee of our team. Total information, dynamic development, competence and fair sharing are our values.

Initiative, ideas, knowledge, energy and risk taking are our drivers and everybody who has them, has the right to make decisions.

At FRABA, leadership is not depending on education or hierarchy, but on knowledge and performance of each individual.

As a Business Process Assistant you will become part of our team in Slubice / Cologne / Aachen or Heerlen.

This is a permanent full-time remote job

Your field of responsibility will be :

Responsibility

  • Serve as the first point of contact for customers / end users regarding internal ERP System business process workflow
  • Performing remote troubleshooting diagnostic problems
  • Guiding the end user through the problem solving
  • Following up and update user on status and information of issues reported Assistance in optimization of business processes.
  • Manage additional duties and assignments as requested
  • If you have the initiative, knowledge, information, energy and courage to make a decision, we urge you to do so. At FRABA everybody has the chance to become a leader.

    It is up to you to take your chance.

    Requirements

    It is our philosophy to hire talented individuals, who are willing to learn and develop their skills, not specialized know-how.

    As an applicant you should fit into the following profile :

  • Business education (Informatics, Business Analytics, Data science) - is preferred but not mandatory
  • Experience with customer service in an international work environment is preferred but not mandatory Sound knowledge of Office 365 and SQL basic scripting is preferred but not mandatory
  • Key Skills and competencies :
  • communication skills- verbal and written. Fluent English skills.
  • Problem analysis and problem-solving with attention to detail and accuracy.
  • Customer service orientation
  • Proactive attitude and problem solving capabilities
  • We offer

  • Modern and friendly work environment, independence, and flexible working hours in remote mode of working
  • Full-time employment contract.
  • Medical package
  • Opportunity to be a part of a fast-growing, innovative, and high-performing organization within a truly global and multicultural organization.
  • Interesting and challenging projects,
  • Integration events twice a year
  • 1 additional vacation day in the year
  • We are looking forward to your application. Please include your CV and supporting documents into your application.

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