Guest Service Agent
Ready to embark on a River Cruise to Europe? Join Viking and discover cultural and historic treasures of the Netherlands, Austria, Germany, France, Hungary, and Switzerland.
Workathlon, on behalf of its partner Viking Cruises, is currently looking for a Guest Service Agent to provide guests at all times with friendly, personalized front-desk service, including concierge services, 24 hours a day in a manner consistent with Viking River Cruises’ high standard of guest services.
This includes, but is not limited to, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks.
Travel and cruise rewards
Double accommodation with Wi-Fi onboard
Team activities, gym and many more
A very competitive salary
Be the heart of information for all guests
Transaction of all onboard sales
Operation of phone switchboard, cashless system, and safety system
Full understanding of guest infotainment system and a guarantee of its smooth operation
24h Concierge Services
Organization and planning of embarkation / disembarkation
Preparation and execution of a smooth check-in and check-out
Read and update the logbook daily and take action accordingly
Check guest manifests and special request lists for all arriving guests
Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up.
Guest to be promptly advised of all actions taken
Prepares the guest lists, party invitations, menus, and special notes from the ship's management
Assist in guest medical disembarkations with support of the management
Coordination, confirmation, and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
Organizing guest information documents (city maps / brochures / handouts)
Assistance with coordination and dispatching of shore excursions
Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
High school diploma required and degree with a hospitality focus preferred
Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in a similar position in the scope of the Front Office department
Must be able to deal correctly with confidential information and must be discrete
Must be well-groomed and maintain impeccable hygiene standards
Extensive walking required and ability to stand on feet for a long time
Hours may vary based upon organizational needs and operational demands
Guest focused, service-oriented, positive personality and professional appearance
Flexible and stress resistant, team player, shows commitment
Relative accounting and administration skills
Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral & written English communication skills.
A second language as per itinerary is an asset