Support Manager
Wolt
Athens, Greece
πριν από 6 ώρες

Role background

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well.

As a company we've always prided ourselves on providing truly outstanding customer service and as the business has grown so has our Support team! To help lead this team of customer-focused experts we're now looking to hire a new Support Manager who will play a hugely important role in our development in 2022 : )

What you'll be doing

  • Lead the team of Support Team Leads to make sure we provide great customer experience to all of our customers : Restaurant and Retail partners, end-users and our Courier Partners
  • Guide and mentor the team leads in order to improve performance
  • Share information and provide training on new work procedures and product features.
  • Improve the hiring process together with our Team Leads and HR team, with a particular focus on well-being, and creating a long-term career path.
  • Work proactively to identify areas of improvement and identify relevant stakeholders to collaborate with while being able to execute strategically.
  • Our humble expectations

  • You have a proven experience in leading consumer-facing large scale support teams, through many changes in a similarly fast-paced environment.
  • You love numbers and you actively rely on data to make decisions, especially when it comes to scaling efficiently
  • You’re motivated by developing and building teams & people
  • You enjoy mapping areas of improvement and opportunities while collaborating cross functionally
  • Being around people is what gets you out of bed in the morning - you’re naturally at home in a very social environment
  • On top of your people skills, you’re a master multitasker and you can always juggle multiple priorities simultaneously
  • You are a true foodie with a constant hunger to learn and do things better.
  • You are fluent in Greek and English.
  • Αναφορά αυτής της εργασίας
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