Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well.
As a company we've always prided ourselves on providing truly outstanding customer service and as the business has grown so has our Support team! To help lead this team of customer-focused experts we're now looking to hire a new Support Manager who will play a hugely important role in our development in 2022 : )
What you'll be doing
Lead the team of Support Team Leads to make sure we provide great customer experience to all of our customers : Restaurant and Retail partners, end-users and our Courier Partners
Guide and mentor the team leads in order to improve performance
Share information and provide training on new work procedures and product features.
Improve the hiring process together with our Team Leads and HR team, with a particular focus on well-being, and creating a long-term career path.
Work proactively to identify areas of improvement and identify relevant stakeholders to collaborate with while being able to execute strategically.
Our humble expectations
You have a proven experience in leading consumer-facing large scale support teams, through many changes in a similarly fast-paced environment.
You love numbers and you actively rely on data to make decisions, especially when it comes to scaling efficiently
You’re motivated by developing and building teams & people
You enjoy mapping areas of improvement and opportunities while collaborating cross functionally
Being around people is what gets you out of bed in the morning - you’re naturally at home in a very social environment
On top of your people skills, you’re a master multitasker and you can always juggle multiple priorities simultaneously
You are a true foodie with a constant hunger to learn and do things better.
You are fluent in Greek and English.