Technical support
Force Recruitment
Athens, Greece
πριν από 3 μέρες
source : Just Join IT

Linux (regular)

Our Client’s mission is to solve real-life problems with truly smart technology. They combine world-class academic research, award-winning IoT / smart home expertise and elegant design into smart, helpful products that enhance people's lives.

After a couple of years of research and development, they have launched its first commercial product, the smartest leak protection system ever created.

It monitors the flow of water through a whole home or office and checks it up to half a million times a day to detect problems like burst pipes, slow leaks or dripping taps.

It's even smart enough to recognise individual appliances and provide a breakdown of how you use water at home, so you can save water, save money and save the planet, too.

For our Client an ambitious, exciting startup with a fantastic product and offices in Poland and the UK. We are looking for a talented Technical support to join their team.

The ideal candidate should have a programming experience and if this is something you would like to do we can help you to grown up here.

Your main tasks :

  • Helping customers with technical issues and non technical issues
  • Helping internal teams with investigating issues
  • Troubleshooting technical issues by using logs, timeseries data, SQL and our internal tools
  • Managing multiple cases at one time
  • Helping internal teams with QA testing
  • Mobile App testing
  • Job requirements :

  • Knowledge of Linux and shell environment
  • User knowledge of any SQL database and be able to run SQS queries
  • Experience with REST API and able to use API directly
  • Experience with monitoring tools
  • Experience with AWS is big plus
  • Knowledge of any programming skills is a big plus
  • Must be able to communicate well and take ownership and responsibility of all tasks
  • Αναφορά αυτής της εργασίας

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