English Tech Support Advisor for Mobile Devices
Teleperformance Greece
Athens, Greece
πριν από 4 μέρες
source : Europe Language Jobs

Description : Are you into tech? Get ready!Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies! A perfect work environment of latest technology, located only 5 minutes from the sea, is waiting for you in Greece! As a technical support advisor, you will communicate with customers from the United Kingdom & Ireland to provide support for their mobile devices, after following a complete training by certified instructors.

Job description : Support British & Irish customers via incoming callsProvide software troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage / secure their account & passwordsSet-

up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support advisorsMaintain high customer satisfaction Advisors have many opportunities to advance their career & level up within the department.

Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account.

Also, good performance is rewarded on monthly base with bonuses.

Roundtables, meetings & self-guided training help advisors be up-to-date with products & new releases.

Last but not least, supervisors are always next to advisors for help! Requirements : Near-native level of EnglishFamiliarity with iOS and / or MacOS, or comparable technology, is preferredGreat communication skillsPrior customer support experienceStrong troubleshooting skills Offer : Competitive salary2 extra full salaries per yearMonthly performance-

based bonusComplete relocation package (flight tickets & accommodation assistance) TECH UP YOUR CAREER!

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