Service Desk Representative
Intralot
Paiania, Greece
πριν από 22 ώρες

Job description

INTRALOT is a leading gaming solutions supplier and operator!

INTRALOT

We are a leading technology company which is uniquely positioned to offer lottery and gaming organizations across geographies market-

tested & state-of the-art software & hardware solutions and retail operational expertise.

software & hardware solutions retail operational expertise.

We are a Greek multinational corporation, active in 52 regulated jurisdictions around the globe. With €1.1 billion turnover in 2017 and a global workforce of approximately 5,100 employees (3,100 of which in subsidiaries and 2000 in associates), INTRALOT is an innovation driven corporation focusing its product development on the customer experience.

5,100 employees

In Athens, we are a team of about 800 colleagues, located both in Marousi & Paiania. We are proud to be among the top 3 Greek companies with the highest R&D expenditures! (2018 EU Industrial Investment Scoreboard, EU 1000).

We do have a reputation for offering a superior service to our customers worldwide, always acting with integrity and enjoying our work at the same time.

2018 EU Industrial Investment Scoreboard, EU 1000)

To meet our current corporate needs, we would like to bring to our team a

Your role as our new team member, would be to efficiently manage the full lifecycle of incidents & service requests coming from our internal and external customers.

This would entail :

  • Recording / follow up of tickets and relevant contacts in our Service Desk application
  • When an incident comes up, your job will be to coordinate the investigation and analysis, i.e. to escalate it to relevant support teams as to restore it
  • You must also conduct the follow up and inform the key stakeholders on resolution progress
  • Coordinate incident closure : verify successful resolution of an incident with internal stakeholders as well as with our Customer
  • Further to the above, you must always stick to all policies and procedures of the Service Desk which operates 24 / 7 (shift work)!
  • Requirements

    To be a successful candidate, your professional profile should match the following criteria :

  • You have already acquired your University Degree or Technical / Vocational Certification in Computing, Electronics or related IT field
  • At least two (2) years of experience in a Service Desk role
  • Excellent communication skills (verbal & written in English & Greek) including the ability to explain technical instructions / details to non-technical users
  • Good understanding of Incident Management tools
  • As our operations are international, and our clients are located throughout the globe, you must be able to work in shifts!
  • On a personal side :

  • You are distinguished for your customer- centric approach in an international environment and your strong attention to detail
  • Above all, you have a team player attitude, with excellent interpersonal skills, as we work, above everything else, as a TEAM!
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