Data Communication S.A. is one of the major developers of business software in Greece and a strategic Microsoft partner, while being, the leading software vendor in accounting firms’ market.
Our long journey, since 1987, is characterized by our commitment to quality, consistency, focus on development and innovation and our major distinctions as a Best Work Place in Greece and Europe.
Purpose At Data Communication we invest in and are inspired by our people, working all together as a team to offer top quality products and services that guarantee enhanced customer experience and satisfaction.
We are currently looking for a high caliber professional with proven hands-on experience as a Telesales Supervisor to join our Sales Operations team at our headquarters in Athens.
The successful candidate will be responsible for monitoring and supervising the day-to-day Sales Operations (Telesales) Team, in accordance with guidelines provided by the Sales Manager, company standards, policies and procedures, achieving the Sales department’s targets.
Essential Duties & Responsibilities Pursue and achieve the Telesales department’s targets for Business & Accounting Software.
Monitor calls on a daily basis, support & develop the team. Ensure employees have the necessary training and job aids to perform their job responsibilities.
Interact with sales representatives for feedback to make process improvement / enhancement recommendations. Report directly to the Sales Manager on the Function’s performance via regular and ad-
hoc reporting. Communicate all changes, enhancements, new version releases, etc. to his / her team. Job Requirements At least 5 years’ work experience as a Telesales Team Leader or Supervisor Familiarity with call center scripts, processes, technology and organizational procedures Accounting Knowledge or experience will be considered as an asset Proven ability to work in a fast paced environment Strong organizational, time management and problem solving skills Excellent written and verbal communication skills Customer oriented Attention to detail We offer Excellent working environment (6 National & 1 Europe Best Workplaces Awards) Competitive remuneration package Private medical insurance Ongoing training, opportunities & career development To apply please forward your CV tojobs datacomm.
gr, or fax it to 210 8040408, or post it to Data Communication SA, 2 Zaimi & P. Tsaldari str, 151 27 Melissia (quoting the code : tel-s)